Крушовска-Бобев-2015

Here at Mystery Shoppers Bulgaria Ltd (MSB), we are on a mission to improve customer experiences all over the world. We help our clients to understand what they can do to create lots of happy customers by testing their services.Now, before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client's locations (banks, shops etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of a good quality, before we submit it to the client and provide them with ways in which they can improve.We work in all industries, and have carried out all sorts of types of mystery shopping, from the classic burger orders to lengthy mortgage applications. Anywhere a customer experience exists, whether in person, on the phone or online, you will find us providing feedback!We’ve been operating in Varna for 7 years and work alongside Mystery Shoppers Ltd (MSL) in the UK, which has been going for over 30 years! Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us and we will happily provide testimonials :)