Client Services Administrator

Here at Mystery Shoppers Bulgaria (MSB), we are on a mission to improve customer experiences all over the world. We help our clients to understand what they can do to create lots of happy customers by testing their services.
Now, before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client's locations (banks, shops etc.) at the right time, and once they've spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it's of good quality, before we submit it to the client and provide them with ways in which they can improve.
We work in all industries, mainly in the UK, and have carried out all sorts of types of mystery shopping, from the classic burger orders to lengthy mortgage applications. Anywhere a customer experience exists, whether in person, on the phone or online, you will find us providing feedback
We've been operating in Varna for 7 years and work alongside Mystery Shoppers Ltd (MSL) in the UK, which has been going for over 30 years!
Our company values ​​are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us, and we will happily provide testimonials :)
We're currently looking for someone to join one of our Client Services Teams. The team is one of 6 teams at MSL; each team works within a few set industries, to become a specialist team for that industry for our clients. The team will be managed from Mystery Shoppers Ltd (UK) but we are looking for a team member to be based at Mystery Shoppers Bulgaria in Varna.
The role involves:
> Selecting appropriate mystery shoppers from our panel of over 300,000 shoppers!
> Briefing the mystery shopper via phone and email on what to do, chatting to them and making sure they understand.
> Supporting the mystery shoppers until they've completed the tasks.
> Looking at completed assessment forms and ensuring they are corrected for spelling, grammar and accurate answers.
Key skills required:
> Fluent in English, both written and verbal (B2, C1 or C2)
> Great communication skills, including being confident at making telephone calls in English.
> Strong organizational skills and an ability to manage your own workload within set time frames.
> Good attention to detail and be able to demonstrate good levels of spelling and grammar.
> Strong IT skills including Word and Excel.
What we can offer:
> Internal and external training opportunities.
> Progression opportunities if desired.
> Regular paid for team events.
> Mental wellbeing support.
> Positive working environment.
Need to knows:
> Office hours are 9-5 Monday to Friday (later / earlier starts / finishes are always considered).
> Competitive salary starting at 1184 BGN, plus 40 BGN food vouchers monthly.
> 20 days' holiday plus bank holidays.
> Free parking on site available.
> Subject to satisfactory financial checks.