The experience matters

HCL Technologies is global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of experience, with a world-renowned management philosophy, a strong culture of enhancement of ideas and risk-taking, and a relentless focus on customer.

Our Client is a Fortune 500 company in the Information Technology business with a mixture of customer base - Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities. We are covering full range of OTC processes starting from the contract set up, through the billing and query management until the point the payment is made and booked. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.

Main focus:

• Secure complete customer account management, in depth analysis of unpaid debt and strategy application to ensure all ledgers are kept clean, accurate and reconciled (apply corrective measures if necessary)


• Ensure full coverage of the assigned portfolio through collection of all accounts using various collections methods and communication channels. Position holder needs to prioritize direct customer communication via outbound/inbound calls.


• Properly document all performed actions as per agreed process and archive evidences in the ERPs and tools used within the team


• Following deployed collection guidance and strategy, ensure proper follow up and prioritization of all accounts and customer requests


• Ensure all collection strategy steps are completed on accurate and timely manner


• Provide accurate forecast on account level, considering regular follow up and update. Inform TL in case of important deviation vs initial forecast.


• Perform GAP Analysis on the Final debt position, providing root cause analysis on the various GAPs to Collectable pool and initial OL


• Perform account analysis and payment behavior analysis, following requests from Risk team, related to annual risk assessment of the account.


• Establish and maintain strong business relationship with internal parties and external stakeholders


• Ensure compliance with work instructions and corporate guidelines encompassing in particular ethical and financial rules

Required skills:

• Fluent in German language (both written and verbal)


• With 1+ year of experience in finance related role or customer interaction role


• Analytical skills / Able to independently obtain and interpret information


• With excellent organizational skills


• Able to communicate with customers & negotiate effective outcomes to their problems


• Strong persuasion and influencing skills


• Proactive and self-motivated


• Confident in use of MS Office and with good command of English language


• Any experience in a similar role will be considered an advantage

We offer you: