Treasury Support Analyst

Position Summary

You will be part of the global shared service center (SSC), reporting to a Treasury Solution Support Manager (based in Sofia) attached to the ‘Finance Innovation and Process’ department (based in Switzerland and France).

Evolving in a challenging and dynamic multi-cultural environment, your role will be to contribute to the running efficiency of the Group Treasury function (covering cash-management, risk management, treasury accounting, bank communication, reporting) through the monitoring of an effective usage of the TMS (Treasury Management System, using FIS solutions QUANTUM and TRAX – cf. for more info) and the support of its users (located in different hubs across the globe):

• Perform functional support of the TMS (Treasury Management System) by assisting users in:

   - reviewing incidents and determine solution to apply;

   - qualifying and implementing change requests.

• Monitor standard processes to ensure an effective usage of the TMS (Treasury Management System) 


• Contribute to the overall improvement of support to users by capitalizing knowledge and providing tools to users, including training to new and existing users on Treasury solutions, management of ticketing tool (called Service NOW) and maintenance of user support portal (under SharePoint)


• Support ‘Finance Innovation and Process’ department on implementations of innovative Treasury solutions across the globe

Main responsibilities:
Functional support

• Act as first layer of functional support orientating user’s requests and incidents (received via Service NOW); liaising with finance community


• Qualify user tickets, by documenting each one, solve directly or provide guidance to technical teams into solution to implement 


• Actively participate in building the functional support tools (Incident workflow & templates, shared knowledge database, etc.)

User Training & Communication

• Prepare documentation and continuously update existing one (user guides, FAQs, training materials) and maintain user knowledge database


• Build user network and manage user community (through new user onboarding, trainings, newsletters, incident review meetings, etc.)


• Identify / collect training needs, and perform training on key unused / misused / new functionalities


• Actively participate in project closure transition to run (training to new user on Support model and processes), in collaboration with project team

Functional Monitoring 

• Contribute to the effectiveness of the LDC Treasury and Accounting function through identification of systems utilization’s improvements


• Monitor processes & interfaces, and report on associated KPIs


• Maintain log of issues and work proactively with key users in defining corrective / improvement solutions 

Technical skills/knowledge:

•  Strong communication skills required


• Strong analytical skills required


• Strong synthesis skills required, including capacity/appetite to formalize (using pack office tools in expert mode)


• Customer support background (internal or external) and/or Cash management background required


• Accounting basic knowledge required


• Experience with TMS and ERP applications is a plus


• Experience on treasury and accounting process design and best practices is a plus


• Knowledge of QUANTUM and TRAX is a plus


• Knowledge of Microsoft POWER BI or Microsoft Power App is a plus

Soft skills:

• Service oriented


• “Achiever” mindset


• Strong appetite for learning and sharing knowledge


• Comprehension of multicultural working environments


• Confident communicator and an ability to use own initiative;


• Good organizational and problem resolution skills;


• Ability to work with strict deadlines;


• Accuracy and attention to details;


• Good numerical skills;


• Ability to work in a team;


• English (Work profficiency)


• French is a plus

Academics:
Professional Education Level or University Degree in Business Administration / Economics / Systems

What we offer:

• 25 annual paid days
• Additional medical insurance
• Life Insurance
• Yearly performance evaluation plan
• Food vouchers
• Transportation allowance
• Multisport card

Only shortlisted applicants will be contacted. Your personal data will be treated as confidential and will be protected according to the Bulgarian Data Protection Legislation and the General Data Protection Regulation 2016/679 (GDPR).