Technical Writer
ZigZag Global is a B2B software platform to help retailers manage and resell returned stock without the need for return to the retailer. ZigZag Global can help international ecommerce retailers by providing warehouses all over the world. We operate warehouses in the UK, US, Australia, Germany and France. We also have access to a further 100 warehouses globally that can be switched on according to your needs. Our returns portal offers a complete software solution that simply plugs into your returns page on your website, and helps route and warehouse your returns intelligently - where there is demand for that product! ZigZag Global is changing the way retailers think about returns and creates a revenue stream for the retailer.
София
ZigZag is an award-winning SaaS platform to help retailers manage and resell returned stock without the need for return to the retailer. ZigZag Global can help international ecommerce retailers by providing warehouses all over the world.
We operate warehouses in the UK, US, Australia, Germany and France. We also have access to a further 100 warehouses globally that can be switched on according to your needs.
Our returns portal offers a complete software solution that simply plugs into retailers' returns page on their website and helps route and warehouse their returns intelligently - where there is demand for that product!
ZigZag Global is changing the way retailers think about returns and creates a revenue stream for the retailer.
Main duties & responsibilities:
- Create exceptional internal and external facing documentation. These will include user, integration, and API developer guides along with in-platform, installation/configuration instructions and system operations.
- Prepare client resources and educational materials, including videos, demos, tutorials, training materials, guided tours, general & technical overview, and FAQs.
- Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
- Publish weekly release notes to internal and external stakeholders with information on product updates, releases, and fixes.
- Drive documentation consistency and continuously update content with current information.
- Collaborate with internal teams, including Development, Engineering, Quality Analysis, Product Management, Product Marketing and Customer Enablement.
- Produce high-quality documentation for web-based applications.
- Gather information by working closely with engineers and writers, reading design documents and specifications, and using pre-release software to write software documentation.
- Update existing docs to reflect changes to functionality.
- Edit existing developer-written content in preparation for publication.
- Create documentation plans and schedules.
- Create and update documentation and help systems for minor and major releases.
- Follow established processes and procedures.
- Support and contribute to departmental goals.
- Contribute with team collaboration between Development, QA, Product Management, and other groups to plan, research, write, and revise printed and online documentation, including general overviews, tutorials, installation/configuration instructions, training class materials, and API documentation.
Requirements:
- At least 2 years of work as a Technical Writer or other Technical Position.
- Strong writing, production, and technical editing skills.
- Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
- Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from engineering, support, and product management.
- Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.
- Perfect command of the English language.
- Attention to detail with a creative eye.
- Portfolio of work and/or writing samples.
- A familiarity with API documentation for NET APIs.
- A familiarity with working and experimenting with code samples to better understand the needs of API consumers.
- Ability to address feedback efficiently and thoroughly on published content from both customers and internal support representatives.
- Passionate about learning and developing.
- Enjoys working as part of a team in a collaborative environment.
- Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.
- Experience with documentation publishing software.
- Prior experience working within IT Development, SaaS or web-based technology environment. Experience as a Software Product Trainer would also be beneficial.
- Proven experience producing technical content for public consumption.
- Experience with source control systems and workflow tools (JIRA)
- A proactive and open-minded attitude to resolving problems and delivering results.
- Experience in creating documentation for audiences with different levels of technical skill.
- Ability to read some programming code.
- Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.
- Strong technical aptitude–ability to quickly learn new concepts and tools.
- Desire and ability to innovate and improve upon current processes.
- Experience creating infographics to communicate workflow processes and abstract topics more clearly.
- Experience working with Agile/Scrum software development teams.
- Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
What do we offer:
- Standard working hours Monday – Friday.
- Sodexo vouchers.
- Option for Multisport card at a discounted price.
- Competitive salary commensurate with experience and education.
- Employee referral program.
- Addtional healthcare with dental service.
- 24/7 access to e-learning platforms.
- Company sponsored certifications and courses.
If you are interested, please send your CV and a cover letter in English.
Only short-listed candidates will be contacted. All applications will be reviewed with strictest confidentiality.
By providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of possibly signing of a labour contract which will be stored and operated by “ZigZag Global” EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please be aware that with this, you give permission for your resume to be shared with other parties of the ZigZag Global Group.
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности