We are a multi-national SaaS company focused on creating and supporting innovative telecommunication solutions for Businesses. We are looking for a great technical support specialist to join our team. Someone that loves to troubleshoot, find and present solutions to our clients and that gets excited by new technologies.

• Knowing our software solutions inside and out, in order to provide proper support and guidance to our clients


• Be the first line of contact, providing solutions related to support, and documenting and forwarding requests related to other departments


• Handling customer requests in a professional customer-oriented approach through email, chat and phone


• Configure and troubleshoot our product-related software on Windows, Linux, MacOS and mobile OS


• Analyze and listen to call logs, spotting common trends and underlying problems


• Working in a cross-functional environment along with other departments


• Updating FAQ and Knowledge Base articles

• Excellent written and verbal English


• Proven ability to quickly grasp new concepts and to successfully convey them


• A strong focus on customer relations


• Prioritization skills and attention to detail, while working on multiple open cases at one time


• Ability to interact confidently with clients, often under pressure, to establish the issue and provide a quick solution


• Logical thinking, Troubleshooting, and problem-solving skills

• Experience in a customer-facing support role


• Basic understanding of Networking configuration and troubleshooting (ping, traceroute, ports, telnet, Nmap, DNS)


• Basic understanding of Linux systems


• An understanding of VoIP systems

• Possibility to ramp up to Level 2 rapidly


• Hybrid work environment


• Excellent salary and work conditions


• Comprehensive initial training and onboarding


• Professional Development