Sr Assistant, OTC Collections with English language skills

Job Purpose:
The Shared Services CTC Collections Associate will be responsible for the processing of cash collections and the resolution of cash collection issues within the Shared Services Customer to Cash team. The position will be tasked with driving and delivering OTC (Order to Cash) service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key Contributions
Set up: 

• Works with each BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of Collections processes into the SSC


• Supports the transition team (where appropriate) to ensure the successful migration of all Collections and wider CTC in-scope activities to Shared Services

 
Financial Services Delivery

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)


• Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)


• Ensures that the collection of debt is actioned on a daily basis


• Ensures the accuracy of collection records including maintenance of the relevant ledgers


• Ensures that cash collection period end closing procedures are completed efficiently, accurately and in a timely manner


• Ensures all relevant process flows and desk top procedures are reviewed, updated and approved on a regular basis (at least quarterly)


• Supplies advice on Collections processes where required


• Provides support to other team members where required


• Provides feedback to ensure that processes meet business requirements in an automated and as user-friendly manner as possible


• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys


• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements

 
Relationships

• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for CTC and Shared Services generally


• Works and liaises closely with BU Finance teams and other departments where required


• Works proactively with colleagues across the Customer to Cash Function to ensure an integrated approach to service delivery

 

Continuous Improvement

• Provides feedback and support to the Collections Team Manager in driving end-to-end standard Collections/CTC processes across the Coca-Cola Europacific Partners business


• Proactively improves the quality of Collections through identification and resolution of issues and continuous improvement of Collections processes

 
Requirements:

• Bachelor level education


• Minimum of 2 years’ working experience preferably in a multinational organization and/or Shared Services environment with a good business acumen.


• Fluent in English 


• Strong focus on providing the highest level of customer service


• Excellent communication & interpersonal skills


• Strong team player


• Time management, planning and organizational skills

Our employee value proposition:

• Competitive Rewards & Compensation plan


• Social Benefits & Corporate discounts


• Recognition programs


• Career & Talent progression growth opportunities


• Excellent Health & Wellbeing conditions


• Modern and comfortable working environment & tools


• Hybrid & Flexible working


• Social activities and events

 
Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. And we want a workforce as diverse as our products – with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.