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Social Media Content Review Analyst with knowledge of Russian and English

За TELUS International Bulgaria TELUS International е иноватор, който създава, изгражда и предоставя следващо поколение дигитални решения на редица световни брандове в областта на обслужването на клиенти. С екип от над 4000 души в София и Пловдив, TELUS International Bulgaria е най-големият работодател в CX (Customer Experience) сектора в България. Общо служителите на глобално ниво наброяват близо 60,000. Компанията предлага възможност за дистанционна работа, гъвкаво работно време и проекти в сферата на бързо развиващите се технологии, видео игри, социални мрежи, финансови услуги и финтех, туризъм и много други. Компанията предлага на служителите си, разположени в три офиса в София и Пловдив, едни от най-модерните и комфортни работни пространства у нас, както и над 40 допълнителни социални придобивки като допълнително здравно осигуряване, безплатна карта за градски транспорт, собствен фитнес, йога, групови тренировки, психолог, масажи, Multisport карти и други. Това са само част от нещата, които ни правят „компанията на щастливите хора“. Обединява ни и философията „да даваме там, където живеем“. Затова всяка година, по време на TELUS Ден на подкрепа, оставяме настрана ежедневните си задължения, дарявайки времето и труда си в подкрепа на тези, които имат нужда. Безплатна немска езикова академия TELUS International Bulgaria e една от първите компании в България, които предлагат напълно безплатна академия за изучаване на немски език. В рамките на 4 седмици, желаещите да подобрят езиковите си умения, могат да се възползват от безплатно обучение, по време на което получават атрактивно възнаграждение. При успешно завършване ги очакват постоянна работа и трудов договор. About TELUS International Bulgaria TELUS International Bulgaria is the largest employer providing digital customer experience solutions and support. With a team of over 4000 people in Sofia and Plovdiv, TELUS International Bulgaria is the biggest employer in the CX (Customer Experience) sector in Bulgaria. The total number of our employees globally is almost 60,000. The company offers the opportunity for remote work, flexible working hours, and projects in the field of rapidly evolving technologies, video games, social networks, financial services and fintech, tourism and hospitality, and much more.TELUS International Bulgaria offers its team members, located in three offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 40 additional social benefits such as additional health insurance, free public transportation card, own fitness, yoga, group training sessions, psychologist, office massages, Multisport card, and others. These are just some of the things that make us "the feel good company". As a TELUS team member, you can be part of something bigger, participating in our CSR activities which reflect our philosophy to give where we live. During our TELUS Days of Giving we put aside our daily work to contribute to the local communities. Free German language academy TELUS International Bulgaria is one of the first companies in Bulgaria to offer a free German language learning academy. Within 4 weeks, those wishing to improve their language skills can benefit from free training during which they receive attractive remuneration. Upon successful completion, they will receive a job offer and a permanent employment contract.


Do you have a passion for online social media, want to be part of a fast-growing international team responsible for assuring a positive experience for millions of users every day and resolving unique online community challenges?   

If yes - we have an ideal job for you!

For our location in Sofia, we are looking for a Social Media Content Review Analyst with knowledge of Russian and English, offering long-term stability in this permanent placement role.

Responsibilities:


  • Assist our community and help resolve inquiries empathetically

  • Respond to user inquiries with speed, empathy and accuracy

  • Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

  • Become and remain knowledgeable about client’s products and community standards

  • Make well-balanced decisions to be an advocate for our community

  • Display a commitment to doing what’s right for our community and support the client’s mission

  • Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content

  • Analyze and use relevant data to develop ways to improve the overall user experience on the site

  • Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site

  • Review the reported content within agreed turnaround times and standards of quality

  • Identify inefficiencies in workflows and suggest solutions

  • Recognize trends and patterns, and escalate issues outside our company policy to the global team


Qualifications:


  • Fluent reading and writing skills in Russian

  • Proficiency in English

  • Awareness of political and social situation in Russia

  • Knowledge of modern culture, interest in current events, pop culture and history of Russia

  • Reason and Analytical Capabilities

  • Open for shift working system – morning, evening and night shifts (Monday - Sunday)


In Return, We will give you:


  • Fully paid training 

  • Stable job and career development opportunities

  • Attractive salary

  • Additional health insurance

  • 50+ benefits and services to choose from

  • Positive international working environment

  • Support and learning

  • Employee referral bonuses



We care about the well–being of our employees, invest in their future growth, encourage fun and team-building projects!

It sounds like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building and delivering next-generation digital services, AI solutions, customer experience and much more. The company's primary focus is strict adherence to all our clients'procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

За обявата

June 10th, 2022

София

Административни, Офис и Бизнес дейности