Senior Business Analyst (Retail Onboarding)

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

The Senior Business Analyst (Retail Onboarding) will oversee the day-to-day of FXCM’s eKYC function working with other Business Analysts, Management, external vendors and other business units to continually improve FXCM’s eKYC and Onboarding product coverage.

The teams that you will collaborate with work in Agile and follow best practices related to Business Analysis and Project Management. Relevant experience working with eKYC vendors, either via similar a similar role in Financial Services/Gaming or via working directly for an eKYC vendor, is required.

Primary responsibilities (not limited to)

• Lead communication efforts with both new and prospective vendors (remotely and in-person), consistently demonstrating timely, accurate and professional communication


• Support the end-to-end onboarding of any new vendors, which includes legal/commercial agreements, product implementation and performance reporting


• Collaborate with internal business units to ensure successful implementation of new eKYC products and/or iterative improvements to existing eKYC products


• Report to Management regarding eKYC vendor performance, customer Onboarding trends, etc.


• Ensure team adherence to all internal protocols, including (but is not limited to): monthly eKYC billing, robust documentation of vendor communication; documentation of internal approvals; maintenance of a 1 day SLA for Onboarding cases; prompt troubleshooting of performance issues impacting (or related to) eKYC products; etc.

Requirements

• A minimum of three (3) years of experience working directly with eKYC vendors


• High proficiency working with Salesforce, preferably Lightning


• Intermediate knowledge with Atlassian suite of products, namely Confluence and JIRA


• Strong communication skills (verbal and written), both with internal and external parties


• Ability to both identify and understand customer needs and implement solutions accordingly


• Robust documentation and organization practices


• Ability to meet tight deadlines in a fast-paced, dynamic environment


• Intermediate MS Excel skills (pivot charts, v-lookup, index formulas)


• Business Analyst certification(s), “ECBA” or equivalent, preferred but not required

Hours: 40 hours/week - Monday to Friday.

Contract type: Labor contract with FXCM Support EAD

If you are interested in this position, please send us your CV in English.

Only short-listed candidates will be contacted for an interview.