Process Expert - GBS Order to Cash

BIC® products are recognized all over the world for their quality, safety, affordability and ease of use. The ballpoint pen, the pocket lighter, and the shaver are all part of the daily lives of millions of consumers. These products make BIC® an iconic international brand, present in more than 4 million retail outlets in more than 160 countries around the world.



BIC’s founder, Marcel Bich, understood that to succeed, BIC needed hands-on team members who were willing to take measured risks and assume responsibility for their role in a team. Today, we provide our more than 15,000 team members in 61 countries with the opportunity to invent BIC’s future – together – while honoring our past achievements. We are committed to our team members’ development and empower those who wish to discover different areas of our business or acquire international experiences.

As responsible for procure-to-pay process effectiveness, the Buyer will have the following specific responsibilities:

• For assigned scope of responsibilities, responsible for ensuring that the functions/service lines knowledge base (process documents, SOPs, detailed work instructions, training materials) exist in standardized formats, documentation is kept updated and ensuring Customer Service Lines Manager regularly reviewing and improving documentation


• Recommend standardization of processes, and help identify standardization needs as and when needed


• Regularly validate all templates and processes used to ensure that they are still the most effective way of operating to serve the customers’ needs..


• Assist in developing performance management and measurement mechanisms to drive cost-effective service improvement, reports on performance against targets and highlights area of risk in business-as-usual operations.


• Ensure Incidents in the operation of the Service line/activities under responsibility are appropriately logged, resolved, preventative actions identified, actioned and closed in accordance with the Incident Management process defined in the SLA


• Record incidents and oversee investigations and corrective actions


• Identify continuous improvement areas and recommendations and support the Associate Manager Operational Excellence in following up continuous improvement plans and actions


• Supports Senior Manager in ensuring that GBS local compliance risks are assessed and managed


• Responsible for highlighting and escalating to Senior Manager any area of risk in business as usual operations and processes

• Minimum a bachelor degree


• Minimum of 1-3 years experience in a similar role or as team lead in Customer Service


• Very good written and spoken English


• Good communication skills


• Team player


• Good knowledge of Excel

At BIC, we care about giving our employees everything they need to perform their best. To help
you stay safe, healthy and content, we ensure the following: