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NOC - Application & Monitoring Specialist

A bit about your future role…

• Monitor and diagnose application issues to ensure optimal performance and availability of all IT applications and infrastructure escalate problems and provide recommendations for improvements;


• Focus on Site Аapplication and Infrastructure Reliability activities including proactive monitoring, responding to alerts and look for possible automation gains;


• Work with members of the RnD and Senior IT team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset;


• You will be required to be work on 24/7 shifts with two free weekends per month;


• Proactively initiate incident management process;


• Provide assistance to B2B Support team and alert escalation;


• Troubleshooting applications by leveraging tools like PRTG, Zabbix, Kibana, Grafana, Prometheus Stack, Catchpoint and other;


• Identifying the application monitoring needs or performance issues and instrumenting them appropriately in the available stack;


• Creating performance analysis reports & dashboards for business teams upon reques;


• Proposing and implementing solutions to improve application availability and reliability.

The qualities, experience, and skills we are looking for…

• Experience with Service monitoring;


• Skilled in IT problem diagnosis and resolution;


• Understanding of TCP/IP networking;


• Experience with Virtualization, Load balancers, Linux and Windows Servers;


• Exposure with monitoring tools like Prometheus, Grafana and ELK stack is a plus;


• Understanding of HTTP response code and API basics;


• Strong communication skills - verbal and written;


• Scripting experience is an advantage.