Night Manager at Grand Hotel Millennium Sofia

GRAND HOTEL MILLENNIUM SOFIA embodies an elegant combination of gilded brilliance, innovation, and service. The striking 30-story building includes bright, spacious and gracefully furnished 400 rooms. Surrounding the spectacular 6-story atrium, the Millennium Milestone Convention Centre encompasses memorable private gatherings and thought-provoking conferences in its 14 fully equipped multifunctional rooms capable to accommodate 2,000 people. The 4,000 sq.m Spa and Wellness Centre welcomes with a complete range of treatments, therapies, and a cutting edge Fitness Centre and much more... The hotel modern design combined with the utmost technology definitely makes it preferred spot to serve contemporary nomads’ lifestyle
We are looking for a diligent Night Manager to join our Front Office team. You will be responsible for bookkeeping and keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift.
To be successful as a Night Manager, you should have excellent attention to detail, financial savvy, and a strong aptitude for customer service. Top candidates will be able to manage their time wisely, in order to properly prioritize their various duties..
Responsibilities:
• Keeping hotel financial records in order.
• Processing invoices, transactions, room charges, refunds, etc.
• Verifying that all accounts are balanced and supported by documentation.
• Checking guests in and out of the hotel.
• Responding to guests' needs, requests, and complaints.
• Answering the phone and making reservations.
• Summarizing each night's operations and listing any follow-up tasks for management.
• Following End of Day procedures.
Requirements:
• High school diploma.
• Past experience in customer service or hospitality.
• Experience with accounting procedures and administrative tasks.
• Proficiency with computers.
• Analytical mind, with strong attention to detail and an affinity for numbers.
• Good organizational and time-management skills.
• Self-motivated, proactive work ethic.
• Strong aptitude for customer service
• OPERA PMS knowledge is a plus
• Excellent English
Terms of Employment:
• Permanent contract;
• Competitive package;
• Opportunity to join a team of great professionals (like you);
• Dynamic and friendly work environment.
If you are interested in joining our team, send us your motivation letter and CV in English. Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.