Italian and English Speaking Customer Support (Online Gaming)

Get to know us

Voted Online Casino Operator of the Year 2018, winners of the WiG 2019 Employee Wellbeing Award and the IGA 2020 Best Customer Service Company Award, Mansion is an international gaming group, running three popular casino
brands.



Our office is located in Sofia, Bulgaria and we are the Technological and Operational heart of Mansion family. We’re proud of our vibrant and fun office space, we work hard and play hard – so you’ll never experience a dull day at work
with us.



Want to be a part of the thrilling world of online gaming? Check out our latest role below, and if it sounds like the job for you – then get in touch!

What you'll do as Italian and English speaking customer support agent

• Respond to Italian and English-speaking customer requests and questions regarding service, products and account information


• Answer calls, emails and Live Chat messages from customers, whilst maintaining a rapid response rate according to agreed standards


• Liaise with other internal departments to assist in the resolution of customer queries and issues


• Provide a high level of support, whilst actively selling to new customers by understanding their needs and offering them the benefits of playing at Mansion


• Contact new customers by phone, Live Chat and email


• Record accurate information and maintain detailed and in-depth records


• Meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets


• Ensure Risk standards are adhered to in line with Business requirements


• Follow up on customer interactions


• You will work on a flexible 24/7 shift schedule that will allow you to combine work with your studies or hobbies.

What we are looking for...

• High level of English and Italian (C1), high level of grammar, both written and verbal


• Excellent interpersonal skills, self-confidence and a strong team player


• An open, honest, enthusiastic and resilient approach


• Accountability for achieving goals and delivering a quality service to the customer


• Flexibility, multitasking and proactivity


• Organisational skills

It's awesome, but not mandatory, if you also have:

• Knowledge of the online gaming industry


• Previous experience in Customer Support, sales, online technical support or similar

Some of Our Benefits

Diversity and Inclusion

At Mansion, we pride ourselves on providing a safe, fun and inclusive place to work. We’re a diverse company who acknowledges and celebrates our employees regardless of their gender, sexuality, race, culture, age, disabilities,
religion or beliefs.



It's simple, if you’re good at what you do and passionate about it, you’ll feel at home when you join the Mansion family.