IT Service Desk and QA Specialist

Great job opportunity for an IT Service Desk and QA Specialist in one of the most reputable, full-service providers of CRO and SMO
Established in 1997, with locations in Central & Eastern Europe and 290 full-time dedicated professionals, COMAC MEDICAL is a recognized leader in clinical research and provides innovative and non-conventional solutions of high quality for pharmaceutical industry.
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Help desk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
What is expected to be done?
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT help desk
- Respond to queries either in person or over the phone and monitor pending support requests based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the asset management
- Assist with on-boarding of new users
- Train computer users and write training manuals, if needed
- Ensure each workstation is properly equipped
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the IT Manager
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
- Document internal and external procedures as well as some software systems
- Collaborate with development team members regarding testing strategies, plans and scheduled releases
- Support and help team members with automation QA tasks
- Analyse, describe and track defects in a bug tracking system
- Design, develop, maintain and improve test documentation
- Contribute to adjust Test Automation to a Continuous Delivery Process
What is expected for the role?
- University degree in IT specialty is preferable
- Excellent command of spoken and written English
- Previous experience on similar position will be considered as an advantage;
- Advanced knowledge in Windows OS and Linux OS
- Very good attention to details, excellent analytical capabilities
- Responsible, pro-active, well-organized and committed person, team player
- Ability to work under pressure and to keep tight deadlines
- Knowledge and experience in test case design end execution
- Experience with web applications manual and automation testing
- Knowledge and experience with testing methodologies and techniques and QA processes
Why to join Comac Medical?
- Work for a successful international company, opportunity for career development in a perspective professional field
- Competitive and result orientated remuneration
- Friendly working environment
- Additional benefits – food vouchers, additional health insurance
- Bonuses, related to work performance
Core strengths of Comac Medical:
• Dedicated state-of-art Phase I Unit
• Proven track record for quality and delivery
• Established and trusted relationships with KOLs
• Motivated, capable and dedicated team
• Global full-service capabilities
Do not ignore this opportunity! Check it out!
Only the short-listed candidates will be contacted in a timely manner.