HMG LINKS Ltd is a local multi-sector recruitment company focused on tailor-made solutions for its partners’ human resources needs. We strongly believe in an honest and ethical approach to recruitment.
If working in a Global Leader Company is where you want to be and IT Support service is what you want to do, we have the perfect opportunity for you.
For our Client's well established internal IT Service Center in Sofia, we are looking for German speaking IT Service Desk Agents to support and operate our Client's internal enterprise IT services. You will be the first point of contact for the offices of the company around the world by helping colleagues who are seeking technical assistance and support.
Key Responsibilities:
Receives and logs incidents and service requests, and ensures proper documentation
Identifies, diagnoses and categorizes the incident/ call/ ticket and determines priorities
Adhere to the Service Level Agreement (SLAs)
Forwards more complex problems to next level of support
Experience and Skills Required:
Excellent German language skills and very good English language skills
Analytical and problem-solving skills
Effective organizational and prioritization skills
Enjoy learning something new every day
Familiarity with the usage of a ticket system and standard reporting utilities would be considered a plus
What you'll get:
Professional development in a dynamic and established international company
Very competitive remuneration package with social benefits
Dynamic team, good atmosphere
Easy to access location and modern office building
Interested in joining the family of a global tech pioneer? Then send us your CV in English for immediate consideration.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 2356 / 19.09.2017.
If working in a Global Leader Company is where you want to be and IT Support service is what you want to do, we have the perfect opportunity for you.
For our Client's well established internal IT Service Center in Sofia, we are looking for German speaking IT Service Desk Agents to support and operate our Client's internal enterprise IT services. You will be the first point of contact for the offices of the company around the world by helping colleagues who are seeking technical assistance and support.
Key Responsibilities:
Receives and logs incidents and service requests, and ensures proper documentation
Identifies, diagnoses and categorizes the incident/ call/ ticket and determines priorities
Adhere to the Service Level Agreement (SLAs)
Forwards more complex problems to next level of support
Experience and Skills Required:
Excellent German language skills and very good English language skills
Analytical and problem-solving skills
Effective organizational and prioritization skills
Enjoy learning something new every day
Familiarity with the usage of a ticket system and standard reporting utilities would be considered a plus
What you'll get:
Professional development in a dynamic and established international company
Very competitive remuneration package with social benefits
Dynamic team, good atmosphere
Easy to access location and modern office building
Interested in joining the family of a global tech pioneer? Then send us your CV in English for immediate consideration.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 2356 / 19.09.2017.
За обявата
June 10th, 2022
София
Търговия и Продажби
За обявата
June 10th, 2022
София
Търговия и Продажби