What we’re looking for:

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.

Responsibilities:

• You will provide client customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues;


• Triage incident service request by Outbound phone calls, email or web portal as a point of contact;


• Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer;


• Manage the life-cycle of the incident to ensure the customer’s incident is resolved proactively communicating all updates.

Competencies:

• Fluency in Russian and English, both written and spoken;


• Minimum 1-year work-related experience in customer-relationships position or similar;


• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;


• Good problem-solving skills;


• University degree;