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Incident Manager with Russian and English

Tek Experts is a global IT services provider with operations in Europe, America, Asia and Africa. We opened our Bulgaria site in 2010 and already employ more than 900 people. And we are growing day-by-day. We are at the forefront of business and IT support in the region and are committed to developing our people and our operations for the long term. By joining Tek Experts Bulgaria, you can learn with us, grow with us and become part of our journey to greatness.












Incident Manager with Russian and English


Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into an environment of IT support learning new technologies?


As an Incident Manager specialist, you will be responsible for providing assistance to the queries of our clients, gathering information from our technical teams and sharing findings with them.



Work with the biggest and best names in technology. 





What we’re looking for:


Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.


Responsibilities:



  • You will provide client customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues;

  • Triage incident service request by Outbound phone calls, email or web portal as a point of contact;

  • Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer;

  • Manage the life-cycle of the incident to ensure the customer’s incident is resolved proactively communicating all updates.



Competencies:



  • Fluency in Russian and English, both written and spoken;

  • Minimum 1-year work-related experience in customer-relationships position or similar;

  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;

  • Good problem-solving skills;

  • University degree;






  • No overnight shifts

  • Continuous training programs

  • Career development opportunities

  • Additional health insurance
    incl. dental package

  • Transportation allowance/card

  • Food vouchers












За обявата

June 10th, 2022

София

Административни, Офис и Бизнес дейности