Hotel Reception Agent

If you love talking to people from different cultures, have a very good level of English that you want to practice daily, enjoy being a star under the spotlight, you should join our team of passionate hoteliers at the award-winning InterContinental.

Join us and you’ll become part of the global IHG family – and like all families:
We genuinely care for our entire IHG Hotels & Resorts family.
We seek out opportunities to support growth and raise the bar on performance on every step of your journey.
We know there’s more to life than work.

Key Responsibilities:
- Provides true hospitality to hotel guests during their stay /conducts check-in and check-out, handles guests enquiries, handles cash and credit transactions, ensures professional telephone service, takes room service orders, ensures loyalty members recognition/
- Works with all hotel departments to ensure effective team work and guest satisfaction.
- Understands the various offerings within the hotel and is able to upsell different services according to guest requests.

Skills:
- Previous experience in a hotel environment, preferably within the Front Office service.
- Passion for the hospitality industry and service-oriented
- Speaks and writes fluently in Bulgarian and English, any additional languages are beneficial
- Good communication skills
- Understanding of Opera or another Property Management System is an advantage
- Willingness to work in different shift patterns, including night shifts

In return to your contribution, you can look forward to a great working environment and tailored support, as unique as you are, to ensure that you have a great start, be involved and grow. Because you’ll have ambition, talent and key skills to succeed in this role and contribute to our True Hospitality.

The InterContinental Hotels & Resorts brand belongs to the IHG® family of brands - a global hospitality company with over 6000 hotels in over 100 countries around the world.

Hotel InterContinental Sofia was opened in March 2018 with a landmark location at the heart of the capital - sure to provide you a truly authentic sense of the destination. The hotel’s 194 rooms and suites deliver elegant décor with contemporary flair and full range of modern facilities. The conference center has 5 multifunctional meeting rooms with daylight and high-class presentation equipment. In addition, the hotel offers a superb gastronomic experience, around- the-clock fitness center and a dedicated Concierge team.
Our recent awards that the InterContinental Sofia team is proud of:

•World Luxury Awards 2021, 2020 and 2019 - Luxury Business Hotel - Eastern Europe
•Number 2 from all InterContinental Hotels in Europe for 2021 with 94.53% Overall Experience in Medallia
•86% Employee Engagement score in 2021 measured by Kincentric which ranks us among the top-quartile employers in Bulgaria.
•World Travel Awards - Bulgaria's Leading Hotel 2020
•IHG Hotel Star Awards 2020 - Hotel of the Year Award; HeartBeat Torchbearer Award; Trailblazer Award