Сланинкова-Вражалски-2020 logo

Game Support Specialist with Italian and English - Work from anywhere in Bulgaria

За TELUS International Bulgaria TELUS International е иноватор, който създава, изгражда и предоставя следващо поколение дигитални решения на редица световни брандове в областта на обслужването на клиенти. С екип от над 4000 души в София и Пловдив, TELUS International Bulgaria е най-големият работодател в CX (Customer Experience) сектора в България. Общо служителите на глобално ниво наброяват близо 60,000. Компанията предлага възможност за дистанционна работа, гъвкаво работно време и проекти в сферата на бързо развиващите се технологии, видео игри, социални мрежи, финансови услуги и финтех, туризъм и много други. Компанията предлага на служителите си, разположени в три офиса в София и Пловдив, едни от най-модерните и комфортни работни пространства у нас, както и над 40 допълнителни социални придобивки като допълнително здравно осигуряване, безплатна карта за градски транспорт, собствен фитнес, йога, групови тренировки, психолог, масажи, Multisport карти и други. Това са само част от нещата, които ни правят „компанията на щастливите хора“. Обединява ни и философията „да даваме там, където живеем“. Затова всяка година, по време на TELUS Ден на подкрепа, оставяме настрана ежедневните си задължения, дарявайки времето и труда си в подкрепа на тези, които имат нужда. Безплатна немска езикова академия TELUS International Bulgaria e една от първите компании в България, които предлагат напълно безплатна академия за изучаване на немски език. В рамките на 4 седмици, желаещите да подобрят езиковите си умения, могат да се възползват от безплатно обучение, по време на което получават атрактивно възнаграждение. При успешно завършване ги очакват постоянна работа и трудов договор. About TELUS International Bulgaria TELUS International Bulgaria is the largest employer providing digital customer experience solutions and support. With a team of over 4000 people in Sofia and Plovdiv, TELUS International Bulgaria is the biggest employer in the CX (Customer Experience) sector in Bulgaria. The total number of our employees globally is almost 60,000. The company offers the opportunity for remote work, flexible working hours, and projects in the field of rapidly evolving technologies, video games, social networks, financial services and fintech, tourism and hospitality, and much more.TELUS International Bulgaria offers its team members, located in three offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 40 additional social benefits such as additional health insurance, free public transportation card, own fitness, yoga, group training sessions, psychologist, office massages, Multisport card, and others. These are just some of the things that make us "the feel good company". As a TELUS team member, you can be part of something bigger, participating in our CSR activities which reflect our philosophy to give where we live. During our TELUS Days of Giving we put aside our daily work to contribute to the local communities. Free German language academy TELUS International Bulgaria is one of the first companies in Bulgaria to offer a free German language learning academy. Within 4 weeks, those wishing to improve their language skills can benefit from free training during which they receive attractive remuneration. Upon successful completion, they will receive a job offer and a permanent employment contract.


If you are passionate about gaming, join our Game Support team in the biggest BPO provider in Bulgaria - get the job you will enjoy and Work from ANYWHERE in Bulgaria!

A typical day:


  • Assist our players with any issues they might experience or report via email and chat only

  • Focus on the player and provide the ultimate player experience

  • Listen to the voice of the players and communicate it further to the appropriate teams

  • Work with our team to improve our processes


Sounds good, right?

If you have:


  • Fluency in Italian and a good command of English

  • Gaming experience - you have played games and you can relate to a player’s concept, community and mindset

  • Player empathy and understanding a player’s perspective when tackling their issues

  • Understanding of Player Support

  • Desire to help the players as best as possible and to contribute to the team’s success


We Offer:


  • Work from ANYWHERE opportunity

  • Attractive salary

  • A supportive and collaborative team environment

  • Career development opportunities

  • International modern working environment (Relax zones, PlayStation and billiard corners)

  • Special benefits for our team members (e.g. gym, yoga classes, massages and corporate psychologist in the office and many others)

  • Additional health insurance & Transportation allowance

  • Employee referral bonuses & Recognition programs

  • Supportive work-life balance policies

  • Assistance and learning

  • Employee Relations team to help new hires integrate in the local lifestyle and culture


We care about the well–being of our employees, invest in their future growth, encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS International Bulgaria delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 62 000 members worldwide and with over 4 000 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.

За обявата

June 10th, 2022

София

Административни, Офис и Бизнес дейности