Expert Partner with German, Italian and English

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a globally present company dealing with business related services
and products. We are searching for capable, determined and skilled decision-makers for the
role of Expert Partner with German, Italian and English.

Essential Duties and Responsibilities:
* Managing the interactions with customers via phone and email, and providing excellent
customer experience;
* Driving customer retention and revenue growth and striving towards achieving set sales goals;
* Providing accurate periodical sales forecasts, preforming check-ups and business needs
analysis and maintaining data and it’s timely recording and updating;
* Handling client related issues and guiding the process towards timely resolution, and keeping all parties involved up to date;
* Building and keeping strong relationships with clients, stakeholders and peers and striving
to share insights and acquire knowledge and improve practices;
* Create, implement and deliver training to sales team, striving towards creating great professionals;
* Collaborate with other teams and department and improving sales processes and systems;
* Potentially attending vendor events (only if needed).

Requirements:
* Fluency in German or Italian, and English language (both written and spoken);
* 2+ years of previous experience in a customer service or sales position;
* Experience working with CRM systems (Salesforce / Microsoft Dynamics is preferred);
* Familiarity with training others, any related experience is desired;
* Able to prioritize and maximize revenue by choosing the best course of action;
* Effective communicator, adaptable and bright, striving to provide great experience;
* Great time-management and multitasking skills and ability to work in a dynamic role;
* Problem-solving orientation and an active interest in learning and implementing new insights.

Our client offers:
* Attractive salary and additional health care package;
* Additional benefits (food vouchers, sports discount card…);
* Mentoring and various trainings available to employees;
* Permanently remote role, work from anywhere in Bulgaria on standard work time and week;
* Volunteer and birthday time off work;
* Different happiness programs and social events;
* Supportive, multicultural and multilingual work environment.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_EPWGIAE)
Only the shortlisted candidates will be contacted in a timely manner.
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(Astrea Recruitment. - reg No 1809)