Коритарова, Кукуряшков and Станишев-2009 logo

Customer Support Specialist with German and English

Pontica Solutions is a Stevie® award-winning BPO and ITO company, founded as a start-up in 2015 by experienced professionals in the industry. We offer a variety of opportunities for young talent to develop and grow in the field of customer success, people management, project management, marketing and IT. Our main goal is to create a sustainable and diverse team because we believe that our people are our biggest asset.Starting with just one client and growing consistently year over year, we understood how important the personal approach is. This keeps motivating us to achieve the best results for our partners while maintaining a healthy and transparent working environment. Today, we partner with companies in the field of technology, gaming, e-commerce, and retail and keep expanding our portfolio at a very high pace.











Customer Support Specialist with German and English



Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for customer support specialist to work for our newest client – an international company providing background checks and employment screenings, through innovative, web-based technology




YOUR ROLE:



  • Help users and clients use the platform (email, chat, and phone communication).

  • Provide support with the online form, status of the application, registration to the system.

  • Ensure clients receive the highest level of customer service.

  • Follow guidelines and policies; execute an organized, efficient, and structured working process.


REQUIRED SKILLS:



  • Fluent in German and English.

  • Previous experience in a customer support role.

  • Excellent computer literacy and proficient with MS Office applications.

  • Excellent interpersonal and communication skills.

  • Very good customer orientation; multitasking.



WHAT WE OFFER:



  • An attractive remuneration + monthly bonus. Referral bonuses.

  • Open-minded management team promoting innovation, personal and professional development.

  • Permanent employment; full-time.

  • Employer: Pontica Solutions AD.






За обявата

June 10th, 2022

София

Административни, Офис и Бизнес дейности