Customer Service Representative with ENGLISH
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. With over 35 years of industry-leading experience, Sitel Group’s 80,000 associates service over 450 clients through its network of more than 100 offices in 28 countries. For more information, visit www.sitel.com Follow us: Twitter, LinkedIn and Youtube
For one of our projects in our office in Varna we are looking for passionate and customer oriented Customer service representative with English. You will have opportunity to work from the comfort of your home. #StayHome
- Respond to and resolve a wide variety of consumer queries by phone.
- provide friendly and efficient customer service support in English language;
- understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
- maintain accuracy and security of customer information on the database;
- proactively provide support and assistance to colleagues and work together as a team.
- Has excellent level of spoken and written English (C1);
- has strong assertiveness and ability to demonstrate customer focus and empathy to minimize possible customer frustration;
- has excellent communication skills, attention to detail;
- is reliable, organized, self-motivated person;
- can adapt quickly to changes in products, process and technology;
- has proven track record of excellent attendance and time-keeping;
- experience in a customer facing role is a plus.
- Competitive remuneration scheme;
- social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- working schedule: Monday – Sunday, 8-hour shifts between 15:00 PM - 04:00 AM, 2 days off;
- entitlement to company internal training and development accordingly global standards;
- Work from the comfort of your home.
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности