Customer Engagement Partner (Remote option)
Immedis, part of CluneTech, is the global leader in consolidated global payroll solutions. Processing payroll in over 150 countries, the Immedis Platform provides a unified view of global payroll operations, real-time data analytics, and advanced reporting capability, while ensuring legislative compliance and data security. Immedis’ deep integration capabilities with HCM and finance providers, dramatically simplifies multi-country payroll obligations. Our product and software innovation center is based in Varna Bulgaria and is home to the team leading the future of our technology platform.CluneTech is a suite of companies providing cutting-edge solutions that simplify global business. Our technology streamlines business processes such as digital sales, global payroll, tax compliance, global VAT & cross-border payments, making business better for our customers worldwide.Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 950 + employees in our offices in Varna, Veliko Tarnovo and Shumen and we keep growing!Our group includes the following brands:TransferMate | Immedis | Taxback International | Benamic | Taxback.com | Sprintax | Visa First | IDLF | GradguideGreat Place to WorkCluneTech has been recognised as a Great Place to Work for 6 consecutive years and a “Best Workplace for Women” for the past 2 years. Most recently, we were proud to be recognised as a “Best Workplace in Tech” for the accreditation’s first year. Our CultureAt CluneTech, we’re proud to have a #OneTeam culture that fosters collaboration, recognises and rewards innovation and encourages entrepreneurship. Most importantly, we’re dedicated to ensuring that every employee, regardless of their location or position, is valued and has the opportunity to make their voice heard.
София
Immedis are the fastest growing global payroll technology company in the world right now and we've got the awards to prove it - including Ireland’s Great Place to Work, Deloitte's Best Managed Company and Most Innovative Technology Company.
Our people are at the heart of everything we do and that’s what drives our energetic and award-winning culture.
A fantastic opportunity has arisen for a highly motivated Customer Engagement Partner to join our team.
Responsibilities
- Manage and maintain a positive ongoing relationship with allocated customers, to ensure the highest standards in customer service delivery, operational effectiveness and adherence to process.
- Act as an ambassador for Immedis.
- Work on ad‐hoc projects and technical initiatives as assigned by the Senior Management Team.
- Work with the wider Customer Engagement Team to build and foster a strong culture of excellence.
- Develop expertise in the Analytics function of Immedis Platform, to enable training and development of customer self-service of same.
- Conduct periodic KPI reviews and meetings with the customer, in accordance with the agreed Governance Structure.
- Ensure that Immedis standard processes are adhered to including the use of Immedis tools.
- Ensure that contract terms and conditions are met.
- Evangelize the customer service ethic and a willingness to take ownership of our customer relationship during live operations.
- Act as a point of escalation for customers and the wider Immedis Pay Ops Team.
- Manage communications internally and externally, ensuring an outstanding service experience for the customer.
- Take responsibility for utilising personal skills and resources to be successful i.e. ownership of the overall success of the relationships.
- Lead the management of relationships with customers and ensure a successful relationship with reference-able customers throughout.
- Maintain strong relationships with the Global Payroll Operations Team.
- Measure effectiveness and efficiency of delivery processes using Immedis defined systems and find ways to improve processes.
- Deliver new methods and innovations in the methods that we are using to deliver our services into our customers.
- Provide key product input and direction based on customer and market needs.
- Some domestic travel will also be required as part of the role, with the potential for limited international travel.
- Assist with the consolidation of invoices, as required.
- Lead engagement with customers in the period between contract signature and onboarding discovery.
- Assist with the consolidation of Funding Requests, as applicable.
- Assist customers with Platform Administrator Access Set Up.
Requirements
- Proven experience as an Engagement Partner;
- Strong people management skills;
- Experience in payroll or HR project delivery and services;
- Strong organizational and multitasking skills;
- Customer-oriented approach;
- Excellent verbal and written communication abilities;
- Sharp business acumen;
- Problem-solving aptitude;
- Open to continuous process improvement.
Benefits
- Attractive salary and performance bonus program;
- Option for flexible working hours when required by the employee;
- Additional health insurance package;
- Sportscard is partly paid by the company;
- Class A office in a central location;
- Internal paid training;
- Many company events and parties;
- Very friendly team and company environment;
- Company-paid relevant professional certificates or courses;
- Company mobile phone and plan after 1 year of service.
If you are interested in the position you can submit your CV in English
When applying for the position, you voluntarily submit your personal data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data if the processing does not meet the requirements of the current legislation or exceeds the stated objectives.
За обявата
June 10th, 2022
Варна
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
Варна
Административни, Офис и Бизнес дейности