Customer Care Representative with German

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
The Customer Service Representative timely responds to customers` inquiries. He/she verifies and documents the information provided by the customers, ensures that the customer is entitled to the service, handover the consolidated information to the most appropriate technically skilled team, coordinates support activities, plans and arranges Hewlett Packard Enterprise resources.
In our team you will build your capabilities to new heights that will be rewarding personally and professionally.
How you'll make your mark:
- Manages service requests through different access channels
- Ensures that the customer is entitled to the service, validates customer contract details
- Manages customer expectations and identifies customer problems
- Performs re-entitlement and clarification and contacts customer in case clarifications are needed
- Performs end-to-end monitoring of critical events and ensures fluid handling
- Handles on time customer escalations and complex situations
About you:
- Excellent language skills in German
- Good level of written and verbal communication in English
- Very good analytical and problem solving skills
- Ability to work on shifts
What we can offer you:
- Attractive compensation package
- Career and Development - worldwide career opportunities, access to a high-tech Engineering Lab
- Work That Fits Your Life ­- 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events
- Wellness and Health Programs
- Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.
- Exciting Workplace Experience
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Join us and make your mark!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.