Customer Care Representative

Every day at FedEx, over 450,000 team members, over 180,000 vehicles, and over 650 aircraft serve millions of people in 220+ countries and territories around the globe. Our work is more than the delivery of packages; we connect both our customers and our team members to solutions and possibilities. Join us in this effort and discover how we equip and empower our people to deliver exceptional experiences and outstanding service.
Job Description:
As a Customer Care Representative you will support the FedEx Customer Experience strategy by inspiring trust and loyalty in the FedEx business through professional multi-channel communication and first call resolution to customers, while optimising new business opportunities by providing suitable solutions to customers’ requirements.
Key responsibilities:
• Build and maintain excellent relationships with customers by pro-actively investigating their specific needs.
• Provide accurate information and guidance based on customer needs, and pro-actively guide customers on the usage of FedEx services and tools.
• Provide the customer with solutions to exceptions and service issues, where first call resolution cannot be achieved perform the appropriate escalation to ensure satisfactory resolution.
• Input accurate and timely system entries and use appropriate reporting tools to deliver any required standard reports.
• Identify and optimise new business opportunities whilst providing exceptional customer experience.
• Coordinate and collaborate with internal teams to provide a seamless and outstanding customer experience.
The ideal candidate will have:
• Highly motivated, customer focused and commercially aware.
• Excellent communication and contact skills in Bulgarian & English languages.
• Good PC Skills to work within our bespoke systems.
• Demonstrates initiative, organization, and adaptability while working in a pressurised team environment.
• Experience in a customer service environment, including complaint-handling / sales responsibilities would be advantageous.
What we offer:
• FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
• FedEx is one of the most admired companies and trusted brands year after year
• In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.
• Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.
Please send your CV and cover letter in English.
All applications will be handled with strict confidentiality.
Ако проявявате интерес или имате познат, притежаващ необходимите качества за тази длъжност, моля подайте писмено заявление /за вътрешните кандидатури/ или автобиография, мотивационно писмо и снимка до края на работния ден на 30.07.2022 г. /петък/ в отдел Човешки ресурси, в които следва да бъдат посочени: име и фамилия; телефонен номер; имейл адрес; данни за професионален опит; данни за образование и обучение; лични умения; говорими езици; комуникационни, организационни / управленски, професионални умения; данни за правоспособност за управление на МПС.
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