CUSTOMER CARE AGENT WITH HUNGARIAN
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. With over 35 years of industry-leading experience, Sitel Group’s 80,000 associates service over 450 clients through its network of more than 100 offices in 28 countries. For more information, visit www.sitel.com Follow us: Twitter, LinkedIn and Youtube
Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 80,000 passionate and talented associates support more than 450 clients in 49 languages from more than 120 facilities strategically located in 29 countries.
Experience is everything at Sitel Group – it’s what sets us apart from the rest.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. We are looking for a passionate and customer-oriented English customer care specialist for one of our projects.
Your responsibilities:
- Respond to and resolve a wide variety of consumer queries by phone or email within the stipulated timeframe and deliver an outstanding and memorable customer experience;
- Provide friendly and efficient customer service support in Hungarian;
- Advice and inform customers regarding clients' products and services;
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
- Maintain accuracy and security of customer information on the database;
- Proactively provide support and assistance to colleagues and work together as a team.
The candidate:
- Has excellent command of spoken and written Hungarian language - at least level B2, preferably C1;
- Has good command of English language (level B2);
- Experience in a customer facing role is a plus;
- Can adapt quickly to changes in products, process and technology;
- Has proven track record of excellent attendance and time-keeping;
- Has good computer literacy.
SITEL Sofia offers you:
- Competitive remuneration scheme;
- Your workplace will be your home;
- Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- Opportunities for a long-term professional career;
- Entitlement to company internal training and development accordingly global standards;
- Friendly and accessible office location.
By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, , and kept for the purposes of the recruitment at Sitel.
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности