CRM Administrator

GP Media Group Ltd. is a successful, fast-growing company, which provides high-quality services in Telemarketing Sales and Customer Support. Our mission is to provide first-class, competent support to our clients, and create an exciting, and diversified team of professionals. To ensure the expansion of our Operations Centre in Sofia, Bulgaria we are now looking for ambitious and self-motivated individuals to join us as CRM Administrator.



Responsibilities:

• Perform ticket creation, categorization, assignment and follow-up distribution.
• Communicate issues to the Client and the management.
• Monitor batch jobs, perform troubleshooting of incidents and fulfill requests.
• Independently resolve issues within the area of expertise or escalate to the appropriate level of competence.
• Proactively investigate recurring issues and develop knowledge articles in the knowledge base.
• Support testing of enhancements or changes of existing systems and applications.
• Implement system changes and configurations.


Requirements:

• Good verbal and written communication skills in English.
• No experience required.
• Experience in systems and applications administration is a plus.
• Experience with data management is a plus.
• Detail-oriented, organized, good team player with excellent interpersonal skills.
• Be able to work under pressure in a fast-moving and dynamic environment.
• Ability to handle multiple, competing priorities.
• Proactive attitude and Customer Service Orientation.


What we offer:

• Starting gross salary from 2320,00 BGN.
• Revaluation of gross salary on the 6th and 12th  month.
• Free snacks and beverages.
• Multisport card.
• Working in a young and dynamic environment.
• Team buildings and trainings.

We do not offer home office work.

If you are interested in the position and want to join us, please send us your CV in English.

Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality.