Client Support with German and English - 4, 6, 8 hours

Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers through 4,400 offices in 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services worldwide.

Manpower Bulgaria is looking for one of its international partners – a finance company, for an ambitious candidate to join their Customer Support department!

                     





Your typical day will include:
Be available when our clients require assistance; always reflect and uphold the company’s values;
Fluently answer inbound calls from customers/clients while adhering to agreed-upon service levels and offering the greatest degree of service possible while adhering to agreed-upon policy and procedure;
Respond to written messages received through online channels such as email, live chat, and social media in accordance with agreed-upon service levels, policy, and procedure, and with the greatest level of German grammar possible.

Your profile:
Fluency in German and excellent verbal and written communication abilities;
Customer-centric — thrives on assisting and solving problems for customers;
Self-assured, self-motivated, and disciplined, with a desire to work independently;
Computer savvy, with the ability to multitask using a number of tools meant to assist you with clients over the phone or through non-voice means;
Excellent team player with a can-do attitude and an optimistic outlook;
Tasks and workloads are handled in a flexible manner;
Proven track record of achieving objectives such as customer satisfaction, re-open rates, and service levels, among others.

The company offers:
24 days paid holiday and increases;
Food vouchers;
Multisport;
Additional health insurance;
Programme orientated to the agents, in order to help them develop professionally;
Flexible working hours - 4, 6 and 8 hours available each month;
Home office option after the 2nd or 3rd month;
Bonus scheme with no limit.

If you feel the challenge, apply for this position by sending your detailed CV!

Manpower Group is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, colour, ancestry, sexual orientation, or physical or mental disability. All applicants will be informed and shortlisted candidates will be invited for an interview.

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources services.