Chat and Email specialist with Finnish

Description:

Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners & end-users.



Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offer our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.



With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as a Chat and Email specialist with Finnish.

Responsibilities:

• Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on-site;


• Maintaining customer focus and responding to customer queries in accordance to company guidelines;


• Supporting and guiding customers with all requests and escalating and following up where necessary;


• Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations;


• Keep up to date with new information/policies;


• Collaborate with our Fraud and payments team in customer queries;


• Collaborate with our CRM team;


• Supporting and guiding customers with all requests and escalating and following up where necessary

Requirements:

• Excellent level of Finnish & English;


• Ability for flexible working hours- Mon-Sun;


• Very good Computer skills (knowledge of Microsoft Office tools);


• Good technical troubleshooting skills;


• Team Player with positive “can do” attitude;


• Ability to learn and adapt in a fast and dynamic, multinational, multilingual and multicultural environment;


• Previous experience as a Customer Services or Sales representative – a must;


• Previous experience in the Gaming or CFDs industry– an advantage;


• Experience in Sales domain – an advantage;


• Results oriented (being Customer Support and/or Sales ones);


• Ability to cope various tasks and on some occasions to react under pressure;


• Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.