Account Manager (2 years fixed contract)

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

As part of the Account Management Team, the Account Manager will report directly to the Team Leader Key Account Management and will be responsible for providing the highest-level of service and support to Paysafe digital wallets merchant accounts and for building solid, long-term relationships in order to continuously grow and optimize existing portfolios. The ideal candidate will proactively handle the needs of the assigned merchants and will be accountable for determining the best ways to effectively promote, sell and manage the account to consistently grow revenue.

If you are looking for an environment where you can expand your skillset and deepen your expertise within payments and digital wallets working with a market leading product suite in a high performing team then this could be a great opportunity for you.

The role will be based in our Sofia office and we are operating a hybrid remote working model. This role is a maternity cover with possibility to switch to a permanent contract.

Essential Duties:

• Maintain a solid understanding of Paysafe Digital Wallets products (NETELLER and Skrill) as well as great knowledge of the Group’s other payment processing solutions, systems, services and products.


• Provide accounts with superior and professional service, support and follow-up for operational requests as well as for more complex projects and integrations, if required.


• Display a strong understanding of each merchant’s business model in order to effectively promote and upsell Paysafe’s solutions, grow the existing portfolio and help merchants optimize their payment processing activities.


• Engage the Marketing and Product team to develop marketing support for merchants where the business case exists and where it will make Paysafe a better partner for our merchants.


• Reach revenue targets within assigned accounts through effective leadership, consultative support, and relationship building in order to contribute to the attainment of the Company’s sales goals and to avoid account attrition.


• Regularly monitor processing activities of merchant accounts, communicate and interpret pertinent information, patterns and trends to clients.


• Conduct regular account review meetings, ensuring merchant contact is maintained and all issues are identified, addressed and relationships built and strengthened.


• Convey clear and accurate information at all times to merchants regarding industry rules and regulations, security and compliance matters, product information and project progress.


• Collaborate with Product, Risk, Marketing and other internal departments in order to effectively respond to merchants’ inquiries and concerns, and to communicate feedback on customer and partner requirements, preferences and valued-added features.


• Provide consultancy-like advice about the payments market to clients


• Provide accurate and timely market information on your selected market sector to help drive our future marketing and product strategies


• Foster positive and harmonious inter-departmental relationships at all times.

Your Profile:

• You either possess a university degree or equivalent in Commerce, Business Administration or in an equivalent field of study, or you have some prior experience in account management, customer support, sales or business development, ideally, but not limited to online trading, forex, crypto and online payments space.


• 2 years relevant industry experience.


• Strong knowledge of the payments industry


• Highly customer focused with solid experience supporting large merchants and a proven track record in growing an existing business portfolio as well as achieving and exceeding established revenue targets


• Commercially aware with the ability to think strategically and spot new opportunities


• You can work independently, and possess strong organizational, time management and communication skills.


• You are tech savvy, extremely customer service oriented, professional, resourceful, and have the patience and the ability to tactfully handle customer inquiries and negotiations.


• You demonstrate excellent enthusiasm and a strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment.


• You are proficient in MS Office (Word, Excel and PowerPoint) and preferably have past experience working with CRM systems and/or in-house software programs.


• Experience drafting proposals and presenting in front clients will be considered important assets.


• You must be available for travel to meet and network with clients in person.


• Excellent communication skills and command of English. Additional languages skills are a strong plus

We offer in return:

• The opportunity to write the history of a leading and growing multinational company


• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments


• Multiple career progression opportunities in a dynamic in-house business


• Environment where product expertise, professional and personal commitment are rewarded


• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)


• Fun and collaborative working atmosphere


• One of the top 10 best designed offices in the world

Only shortlisted candidates will be contacted.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.