Based within our Client Delivery Team, the role is to support the MSS SOC in being able to successfully deliver security managed services into our managed service client base. To provide high quality service support management and be a technical point of contact to several key managed service customers. Although this role is office based there is a requirement that the candidate be able to drive and have their own transport. This is due to the location of the office and that unsociable hours may be worked.

Primary Responsibilities:

• Technical Strategy


• Understand the client technical strategy and how that maps onto the existing solution, working alongside MMS Technical Architects


• Technical Operations and Security Response


• Ensure Operational teams are fully equipped to take on management of the solution and governance handover checks are complete


• Architectural appreciation with the ability to talk confidently about the security content deployed across solutions


• Point of contact to the Client for any technical questions relating to proposed service additions or existing services


• Vendor Management

Key Skills and experience required:

• 5 years IT experience of customer delivery/customer services


• Working knowledge of deploying and managing SIEM Solutions, preferably ArcSight


• Excellent documentation skills


• Evidence of providing training to small/medium groups


• Experience of working within a SOC


• Evidence of dealing with escalations, both service and technical


• Experience in managing customers from a service perspective


• ITIL Version 3 or above


• Security certification of any description (preferable not desired)