SIT Bulgaria Ltd. logo

Support Engineer

Schaffhausen Institute of Technology (shortly SIT) is an international institute founded by world-renowned entrepreneurs such as Sergey Belousov, Stanislav Protasov, and scientists such as Konstantin Novoselov (Nobel Prize Laureate (2010), Fabio Pammolli.Founded in 2019 and headquartered in Schaffhausen, Switzerland, SIT’s contemporary design creates a unique ecosystem where the world’s leading experts in Computer Science, Physics, and Business come together to find innovative solutions to global challenges through transformative technological advances.SIT is comprised of an educational institute, research centre, and vast internal and external ecosystem, collaborating with some of the world's top academic and scientific institutions including Carnegie-Mellon University and the School of Computing at the National University of Singapore (NUS).The SIT Ecosystem (Software)Interdisciplinary by design, SIT connects the world’s brightest scientists, researchers, and entrepreneurs to investigate quantum technology, advanced materials, artificial intelligence, machine intelligence, deep learning, cybersecurity, and more. The SIT Ecosystem expands over a variety of education, science, and business fields, offering unique software and tools that work together towards developing and commercializing intelligent solutions for a better world.SIT Alemira is a completely digital and software ecosystem for universities, research facilities, boot camps, and corporate education. Our unique Active Learning ecosystem features an AI-powered learning and authoring platform, data-driven, collaborative research and modelling tools, active educational content from world-class scientists, and organizational transformation consulting services.We are building a multi-tenant, scalable, and hybrid software-as-a-service platform with multiple applications for educators, scientists, students, and faculty. Our state-of-the-art Active Avatar video technology will drastically change the way how future of education will look, reducing 100x time and efforts to build and deliver learning content.SIT Autonomous is an advanced research and software development company, that specializes in the development of AI and machine learning services in driverless mobility, robotics, and professional sports. Our goal is to help to solve different challenges like team or car performance, real-time decision making or predicting of everything. This is achieved with the use of computer vision, speech analysis, time-series analysis and other cutting-edge technologies. In SIT Autonomous team you will have an opportunity to work closely with top European football clubs, Formula 1 and Formula E racing teams or even baseball teamsSIT Rolos is an intelligent collaborative platform for using AI and quantum computational modelling, which aims to improve research team productivity. Rolos provides scientists with storage and computes infrastructure, tools for building computational workflows, training AI models, visualizing results, and a collaborative environment where they can share and monetize data, algorithms, and interactive publications. In Rolos Team you will have a chance to work closely with world-renowned scientists (including Nobel Prize Winners) whose h-index is 100+.Interdisciplinary Approach & Applied ScienceKnowledge, science, and prediction are at the core of SIT's mission. This requires a new generation of computing and knowledge creation platforms with low cost, low power, high speed, high bandwidth, and low latency. SIT is where new science emerges through fundamental discoveries in, and at the interfaces of, quantum physics, photonics, nanotechnology, engineering, materials science, chemistry, CS, QuBuS. QTAM will lead this mission.


SIT Alemira is a completely digital and software ecosystem for universities, research facilities, boot camps, and corporate education. Our unique Active Learning ecosystem features an AI-powered learning and authoring platform, data-driven, collaborative research and modeling tools, active educational content from world-class scientists, and organizational transformation consulting services.

We are building a multi-tenant, scalable, and hybrid software-as-a-service platform with multiple applications for educators, scientists, students, and faculty. Our state-of-the-art Active Avatar video technology will drastically change the way how future of education will look, reducing 100x time and efforts to build and deliver learning content.

WE ARE LOOKING FOR A TALENTED AND MOTIVATED SUPPORT ENGINEER of level 2+ or 3. You desire to help our clients solve their complex and interesting tasks. You love to investigate system logs, find quick solutions and interact with a professional team.

You will learn how to use our product and help to find and solve the most interesting problems. Additionally, you work closely with other service departments to deliver a seamless experience for our contact centre.

DUTIES&RESPONSIBILITIES:


  • Learn and try out our software applications to understand our product and our clients' needs

  • Use your excellent communication skills to effectively interact with our clients, partners and within the team

  • Identify and document requests to improve existing functionality

  • Promptly and timely response to requests from partners and customers (Zendesk tickets + calls, meetings in Zoom)



QUALIFICATIONS&EXPERIENCE:


  • English at least B1/B2 level

  • Experience of direct interaction with clients

  • Customer-oriented approach to work and empathy

  • Experience in detecting and investigating failures in complex software systems

  • Has a solid experience with SQL, Bash, Google Cloud Platform, Sentry and Grafana

  • Familiar with Docker, Kubernetes

  • Experience with Rest API

  • Time management – strict compliance with SLA, prompt response


WHAT WE OFFER:


  • Competitive salary.

  • International company, English is the primary communication language.

  • Choice of work equipment ( i.e. laptop, monitor, etc).

За обявата

June 10th, 2022

София

Административни, Офис и Бизнес дейности