Customer Support Specialist, non-voice French with English

Chibi Phoenix was forged in 2016, after more than 10 years of different experiences and projects. Our founders Adrien, Laurent, and Alex teamed up and moved to Bulgaria in 2008. Together they’ve worked on different projects: a B2B emailing product, a social media platform for indie comics, publishing, and iGaming before gaining enough XP to create the ultimate product: a manga parody browser game.Since then we have developed the game and its universe, our own affiliate program & ad-network. The team is now 50-strong, our game has 10 million accounts created, 300k daily users, we manage 500 million impressions monthly. And this is only the beginning of a brand new chapter in our adventure.

Контопишева, Кърков and Щонов-2012

София

Customer Support Specialist, non-voice French with English

Chibi Phoenix is the nest of talented people who share a passion for games, art, and excellence. The studio was forged in 2016, after more than 10 years of different experiences and projects.

We do gamification, video games, and art for clients from different areas: B2B educational games, igaming, art production for board games, to name only a few. Our portfolio also includes entertainment products such as the platform Amilova and Dragonball Multiverse: online communities devoted to comics, manga, indie artists and video games. Chibi Phoenix's complete network of products entertains over 500 million visitors monthly, with above 300,000 daily active players and a total of over 15 million registered players.

Chibi Phoenix is here to provide positive entertainment and support creative endeavors. We want to make the games we want to play and which make people laugh, make them fall in love with our characters, and feast their eyes with amazing art.

We are geeky, international, and fun. And we are constantly looking for new passionate professionals to join us in our adventure!

A typical day:

Help out our players with any issues they might have via tickets only (non-voice)

Provide the best player experience by showing case by case player-oriented attitude.

Identify trending issues and bugs submitted by players and communicate them to the appropriate teams.

Collaborate with a passionate team of gamers in order to give our support experience a player-to-player feel.

Sounds good, right?

EXPERIENCE AND SKILLS:

Experience in customer support - Minimum of 1-2 years

Excellent English and French (C1+ level is preferred and perfect writing)

Good computer literacy

Good organizational and prioritization skills

Team player

Autonomy and pro-activity: a strong ability to follow up on any kind of problem until a solution is delivered.

CONSIDERED AS AN ADVANTAGE:

Culture in games and/or video games.

Keen interest in and knowledge of Anime, Manga, and Pop Culture.

Experience with the software Asana.

WHAT’S IN IT FOR YOU:

Excellent career development opportunities.

Attractive social and remuneration package: additional Health Insurance, Multisports Card, Flexible *Working hours (no weekends), Transport Card, etc.

Office located in the proximity of Paradise Mall, close to public transport, commodities.

Modern working environment supplemented by cool in-office bonuses such as the company library, Relax zone, PlayStation 5 and 4, gym, daily coffee, fruit distribution, breakfast, etc.