Back office Booking Agent

We are an International Business Processes Outsourcing Company, providing a wide range of business services to our clients. Most our clients are leading Travel Industry players, based in EU and other jurisdictions.
The position is planned as part of the team of our newly opening Sofia branch. The branch is established in Bulgaria with the objective to support operations of a major Online Travel Agency with headquarters in the EU.
Your daily tasks will include:
- Make bookings on Airline websites on behalf of Client’s customers.
- Execute check-ins on Airline websites on behalf of Client’s customers.
- Execute schedule changes on Airline websites on behalf of Client’s customers.
- Process surcharges / purchase of additional services on Airline websites on behalf of Client’s customers.
- Execute other travel related processes on behalf of Client’s customers.
- Regular and ad hoc reporting in line with the Company’s standards.
This would be the perfect role for you, if you:
- Have good computer literacy (MS Office, Google Drive)
- Have very good language skills in English language (B1 and above*)
- Can deal with numbers quickly and accurately (average and above**)
- Want a strong start in your career path. The role will give you a chance to gain valuable knowledge and experience.
- Consider flexible work schedule, as an advantage. Weekday shifts start not earlier than 2 p.m. and longer shifts are on weekends and holidays. This position is a great opportunity for students to start career, while not missing classes
* You will sit a basic online English test
** You will be given a basic problem to solve
The competencies that we value, look for and develop in both ourselves and in our employees are:
- Integrity and reliability;
- Continuous learning and development;
- Attention to details and diligence;
- Customer service orientation.
If you value these too, consider this position a good match for you and if you are motivated to join our team, we are looking forward to meet you.
We will offer you:
- Attractive start remuneration and bonus schemes;
- Positive and supporting team of professionals;
-Fully paid initial and ongoing training;
- Experience in international company and career advance;
- Flexible working time;
- Rotating Shift Schedule (24/7 Shift Coverage) and standard working time options.
We would like to thank in advance for all applications received. However, only shortlisted candidates will be contacted.