VIP Account Manager with Italian

Description:

Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners & end-users.



Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offers our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.



With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as an VIP Account Manager with Italian.

Responsibilities:

• Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risk of churn and act upon it through predefined processes.


• Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming an increase of the player lifetime value and long-term retention.


• Initiate regular reactivation phone campaigns of lapsed VIP players to work on increasing the active players’ pool.


• Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first contact resolution on queries/issues.


• Communication with the VIP players through phone; mail; SMS and chat.


• Proposing players eligible for personal promotions to ensure customized experience of the key VIP players.


• Suggest ad hoc e-mail/SMS/Offline campaigns on events related to the assigned market.

Requirements:

• Fluent Italian speaker - both written and spoken.


• Previous experience in Customer Services – a must.


• Experience in Sales – an advantage.


• Experience in iGaming- a must.


• Good working knowledge of English - a must.


• Additional languages – an advantage.


• Flexible within the working hours – 9AM to 11PM (9h/day, incl. 1h break), Monday to Friday, according to the business needs.

If you are interested in this opportunity, please send your resume in English along with a couple of sentences on why you want to join Anakatech on this position.

All applications will be treated in strict confidentiality. Only shortlisted candidates will be invited to an interview