Trading Assistant with Portuguese

About us
In 2013, DEGIRO launched its online brokerage services in The Netherlands. Since then, DEGIRO has expanded across 18 European countries enabling retail investors to benefit from a highly competitive commission structure.
We provide an award-winning online platform for all types of investors and offer our customers the opportunity to invest globally at unprecedented low rates. Our goal is to add value by developing affordable, custom-made financial services for all investors. That is why we teamed up with flatex bank. Together, we form one of the biggest pan-European brokers.

What you will be responsible for:
We are looking for native Portuguese speakers to strengthen our team. As a member of the DEGIRO team you will be responsible for providing client support across phone, email, and social media. This includes resolving trade disputes, conducting audit checks, and performing client administration tasks. In this role you will also give support to PR and Marketing activities. The ideal candidate has affinity with the financial markets, strong interpersonal skills and is seeking work in a challenging international environment. Portuguese will be used primarily for working with the Portuguese market, and a good understanding and proficiency in English will also be needed for clients from different markets.

To best assist our customers, we offer you the following opportunities:

• Relevant training and onboarding into transfers, tax, corporate actions, trading venues, market abuse, amongst others;


• Paid education package and the opportunity to go for the CFA certification;


• Access to the Percipio platform with unlimited training you can do at your pace and time.

Your assistance to customers will be amongst the following topics:

• As a trading assistant you will translate the client’s requests to the various departments that are responsible for the daily operations of DEGIRO;


• You will assist our customers during the entire customer lifecycle, starting from the moment they become prospects until the moment they are fully using their accounts (onboarding, KYC and EDD);


• When customers are fully ready to invest their assets, you will assist them with the platform, corporate actions, transfers (pension, portfolio, and money), trading disputes, the risk model, amongst many others;


• You will communicate between the different departments which secure the operations within the international organization of the flatexDEGIRO group, where DEGIRO is a part. You will use your communicative skills in an international atmosphere on a large diversity of subjects.

What growth looks like at DEGIRO?

Starting at the Service Desk is a great way to understand which part of the Fintech world best suits you. Your career growth at DEGIRO can look like this:

• Learn the ins and outs of the product and the company, plus the skills to interact with customers and other professionals of the industry;


• Move on to a senior leadership position within your current department;


• Transfer to a new role within DEGIRO. Previous colleagues have joined Marketing, Operations, Brokerage, and Risk!

What you can expect:

• Personal and professional development with access to relevant training and certifications;


• Opportunities for career development;


• 30 paid days leave;


• Annual performance bonus;


• Additional allowance for home office and home office culture;


• Additional health insurance Luxe package (covering children under 18, dental and vision care);


• Best Doctors’ health insurance providing access to the best medical treatment worldwide;


• Multisport card with access to many different facilities;


• Referral bonus;


• Everything included in the regular benefits package (see below).

The basics you shouldn’t live without:

• Fruit and coffee at the office;


• Team activities and monthly Friday drinks (once we are back at the office);


• Like-minded colleagues with whom you can talk about your passion for Finance;


• Modern and friendly work environment;


• Flexible working opportunities;


• Office location in the center of Sofia (Millennium Center);


• Company laptop and other materials.

Are you relocating? This is what you can expect:

• Relocation ticket;


• Become a part of the “Buddy” system where a colleague will help make your first few weeks easier, share information about the company culture and the city, and help you out with any questions you might have;


• Apartment in the city center, close to the office;


• Two round-trip flight tickets per year to your hometown.

We are looking for you if you have:

• Bachelor's or Master’s degree in Finance, Business, Economics or any other relevant field


• Native Portuguese speaker


• Proficiency in English


• 0 – 2 years of experience


• Good understanding of financial products and affinity with the financial markets


• An entrepreneurial mind-set


• You are an energetic team player with excellent communication skills


• You are willing to move to Sofia, Bulgaria.

We value motivation and a positive attitude!


Do you already see yourself as part of the team? Apply with your CV and Cover letter in English!
(Please be aware that providing a cover letter with your application is mandatory)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. DEGIRO is an Equal Opportunity Employer.