Tech Financial Services Representative
Your employees are your company's most important asset, however finding the right people for your business can be a difficult and time consuming task. At IC Recruiting we understand the challenges associated with finding qualified candidates, at salary levels you can afford, and are dedicated to helping you meet and exceed your staffing requirements.Whether you are looking for temporary, contract or permanent staffing, IC Recruiting can assist you in finding the right person for the right job to help ensure your company's success. Our client portfolio spans the World's leading companies in the Finance, Engineering, Information Technology, Medical, Pharmaceutical, Hospitality, and Sales industries. Our clients have come to depend on our quality staffing results, superior services, and the support of our dedicated team of recruiting experts
The role would mainly require you to become our Platform Master and liaise with departments like Production, Dealing, Development, IBOps and API, to be able to solve client questions regarding our products, platforms, pricing and different settings. You will also help communicate feedback and client request internally to ensure we are providing the features and functionalities our clients want.
Primary responsibilities (not limited to)
Liaise with different departments to resolve client tech questions, provide feedback and communicate requirements
Assist clients via Emails, specialized chats, and conference calls regarding subjects ranging from platform technicalities to ensuring clients have all they need in order to get trading
Assist other FSR and Sales colleagues’ via Live Chat when needed as well as provide full support to other teams in tech-related matters
Work and coordinate with multiple company departments as well as your colleagues to ensure client requests are always satisfied
Perform other assignments and tasks as assigned by Management
Manage the Company App Store
Develop and maintain FX and CFD product guide and trade execution knowledge
Requirements:
High level of general computer proficiency
High level of critical thinking and analytical skills
Ability to quickly grasp new materials and concepts quickly and efficiently
Ability to consistently reach both personal and departmental qualitative and quantitative targets
Excellent written and spoken English
Advantages:
Ability to discuss financial markets and factors that move them in a clear manner to clients
Previous experience in a Customer Service position
Previous experience working for a regulated Forex/CFD broker
Personal trading experience
Programming experience
Hours: 40 hours/week - Monday to Friday, Flex Hybrid WFH and WFO – Day Shift
If you are interested in this opportunity, please submit your CV in English.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. InterContinental Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
2013