Supplier Service Delivery Manager with English ( US shifts )
CXG supports your business, because our business is your customer satisfaction guarantee!CXG stands for Client X group and consists of several operations – such as mystery shopping, market research, outsourcing and web development. Our mission is to help companies of all sizes to optimise their business processes via the CX-G network and knowhow and benefit from the improved efficiency and quality of service in their business units. We are not a typical outsourcing company - combine the best from the 2 business models – outsourcing and standard business model.
София
Are you passionate about communication with customers and resolving issues?
If you are, then join our amazing team as Supplier Service Delivery Manager with English, US hours. Your primary function will be to work along with client’s commercial manager to explore new business opportunities, manage different levels of clients’ escalations and ensuring delivery to contract KPIs’ and SLAs’.
The role is for one of our clients - Tungsten Network, company focused on providing electronic invoicing and financial services.
As Supplier Service Delivery Manager with English, US hours you will be:
- Responsible for portfolio of clients, managing Supplier relationships at an operational level.
- Monitoring operational performance against key KPI’s to ensure all services are delivered and supported within parameters of the Contract and service as initial escalation point.
- Acting as technical consultant and escalation point to Supplier Implementation and Support teams.
- Having a good understanding of invoice data requirements and connectivity methods, as well as of company’s procedures.
- Resolving and/or escalating issues in a timely fashion, as well as understanding how to communicate difficult/sensitive information tactfully.
- Supporting Strategic Suppliers as identified by management and to delivering a complete solution, including testing and file connectivity, within defined timescales.
- Responsible for continuous improvements of the service delivered to the specific account.
Your strong advantage would be to have:
- Understanding of Project Management methodologies.
- Direct experience in analysis of XML, IDOC, CSV, EDI FACT and fixed length data files.
- Experience in Microsoft package and specifically Excel and PowerPoint.
- Account Management/Service Delivery experience with a proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service delivery type role.
- Accounts Payable/Accounts Receivables basic knowledge. Desirable Good understanding of the Invoice to payment process.
- Experience in creating reports on SLA performance and service availability.
- Broad understanding of P2P.
- Fluency in English.
- The pro-active approach, motivation and ability to work under pressure.
In Return, We Offer:
- Working hours - Monday to Friday (15:00 - 00:00)
- Great office location/ Hybrid working model
- Fully paid training
- Attractive salary
- Amazing team and manager
- Additional health care
- Extra paid annual leave
- Multisport card
- Support and learning
- Opportunity for development
If you feel it’s you in the above-mentioned requirements and want to become part of our team, apply now and send us your CV in English.
All documents will be treated in strict confidentiality.
Only short-listed candidates will be contacted.
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности