SHIFT LEADER, RECEPTIONIST

Ramada Sofia is a four star hotel located in the city center. Since the beginning of 2014, the hotel operates under the brand Ramada, part of the American Wyndham Hotels. The Group is present in 82 countries and components include 21 marks, of which the most famous are Ramada, Days Inn, Planet Hollywood, Wyndham Grand, Wyndham Garden Hotels and others. With its 601 rooms Ramada Sofia is the largest hotel in the European portfolio of Ramada. The hotel is among the best performing of the Sofia market and has an excellent base for congress and event tourism.
For Front office we are looking for motivated and willing to work with professionals on the position SHIFT LEADER, RECEPTIONIST
KEY OBJECTIVE:
∙ To deliver services meeting and exceeding customers’ expectations ensuring compliance with brand standarts
MAIN DUTIES AND RESPONSIBILITIES
∙ Meets, registers, accommodates and provides services to the guests upon their arrival
∙ Answers all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provides/receives information and takes appropriate actions
∙ Coordinates room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requests
∙ Offers rooms to clients without prior booking
∙ Keeps guests’ account ready for closing
∙ Closes the accounts related to the main and extra service
∙ Follow company brand standards, suport new staff during the induction process
REQUIREMENTS FOR THE POSITION
∙ Previous experience on a similar position in a 3*/5* hotel min 2 years, business
hotel experience is an advantage
∙ Professional education/training in Tourism/Hotel Management is an advantage
∙ Experienced user of PMS. Opera is an advantage
∙ Good command of MS Office applications
∙ Proficient user of English oral and written
. Capability of coping with pressure
∙ Flexibility in working time
∙ Teamwork
∙ Work on shifts, Weekends, Holidays is expected
REMUNERATION PACKAGE
∙ Competitive fixed salary plus bonus
∙ Free uniform cleaning
∙ Free meals on shift
Your application will be treated with confidentiality.
Only short listed candidates will be contacted.
Applications not containing all documents required will not be considered.
The data you provide to us are personal and are subject to protection under
the Law for Protection of Personal Data.