The experience matters

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a
world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

Key responsibilities of the role:

• Responsible for coordinating the steady state service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.


• Delivering service that meets SLA and delights the customer


• Developing strong internal and external relationships


• Cost control through a proactive financial approach


• Assisting the Service Delivery Manager in the transforming and growing the business


• Plan Service Improvement, including Root Cause Analysis


• Coordinate and gather Financial data for monthly billing reconciliation; Contribute to the P&L performance

Role requirements:

• Fluent in French or German


• Bachelors degree preferably in Business or Finance area


• Proven track record in the delivery of high quality customer service


• Ability to work collaboratively and lead in a fast-changing and flexible environment


• Demonstrable ability to operate at prime customer contact level


• Excellent communication skills


• Knowledge of Visio & MS Project


• ITIL (or similar) to minimum foundation level; Lean 6 Sigma Qualification (or similar)

What to expect if you join us:

• The opportunity to work in a friendly environment in one of the leading multinational companies in the world;


• Trainings, mentorship and ongoing development programs to help you grow as a professional.


• Attractive career opportunities within the company offering both horizontal or vertical development;


• A place where we value your personal and professional dedication and celebrate the success together;


• Cooperative team and a dynamic work environment;


• Work from home option;


• Life insurance and additional health care and dental package;


• Monthly transport allowance;


• Entirely remote recruitment process;