Resource Coordinator

We are Telelink Business Services (TBS). We enable people and organizations to adopt technology and realize their full potential in the digital world. We tap into global talent, compelling next-generation IT solutions, and extensive partner relationships to help everyone to transform digitally and seize new opportunities.

Our passion is to uplift others. We value people as individuals and ensure that talents are empowered to perform at their best, while constantly learning and expanding their skills. Our culture prioritizes and inspires accountability, and people think and act to deliver the results essential to the organization's success.

The role of the Resource coordinator is part of the Internal Services Department at TBS. You will be the one who helps key internal stakeholders (Project managers and Team leaders) with planning and allocating resources for certain projects; Determines an organization’s demand for resources and ensures its capacity to meet staffing needs of projects; Assigns employees to project’s tasks.

You will be accountable for:

• Ensuring the assigning of available employees to projects in accordance with their skillsets, previous experience, and availability


• Monitoring day-to-day project activities and corresponding resourcing


• Monitoring and reporting the employee’s workload, utilization, and overtime hours to responsible stakeholders


• Managing resource conflicts. Identifying and monitoring resource availability, conflicts, and shortages


• Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff; informing senior management of any issues related to an inability to meet clients’ needs due to resourcing


• Providing Project managers and Team leaders with support when it comes to resource management issues or improving resource management processes


• Knowing all the current and upcoming projects run in the organization and business development activities and being able to provide information to the Team leaders for planning resources accordingly


• Documenting processes (weekly utilization report, data entry, timesheet monitoring)

You will need to have some of the following skills and competences:

• Completed Bachelor’s degree in Business, Management, or a similar field


• Proficiency in Microsoft applications and an ability to use technology, such as analytics tools, CRM, and resource management software


• Intermediate-Advanced knowledge of Excel


• Previous experience in a similar coordinating role


• Confident communication skills, both written and verbal with the ability to influence stakeholders at all levels


• Excellent Interpersonal skills (effective communication, negotiation, collaboration)


• Ability to prioritize and manage multiple tasks efficiently


• Critical thinking, analytical mind, and forecasting skills


• Flexibility, Conflict-resolution, and problem-solving ability


• Fluency in English both spoken and written


• Experience working closely with large groups of people in a professional service-oriented environment

Considered an Advantage if you have:

• Attended a project management certification course or similar resource management courses


• Notion of Project Management

Why you should join us

We operate in a sector, known for its premium working conditions, which we gladly provide at full scale. The position offers a chance to join an ever-fast-growing company with great people, who are top professionals and work flawlessly as a team. Show your strengths, drivers, aspirations, and potential to set your career path with us and share the journey with your new friends, while having fun.

If you are not afraid to challenge yourself out of your comfort zone, learn and try new things, and embrace new opportunities, dare to make Telelink Business Services your next horizon and make an impact, which is visible and recognized.