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Reporting Analyst

За TELUS International Bulgaria TELUS International е иноватор, който създава, изгражда и предоставя следващо поколение дигитални решения на редица световни брандове в областта на обслужването на клиенти. С екип от над 4000 души в София и Пловдив, TELUS International Bulgaria е най-големият работодател в CX (Customer Experience) сектора в България. Общо служителите на глобално ниво наброяват близо 60,000. Компанията предлага възможност за дистанционна работа, гъвкаво работно време и проекти в сферата на бързо развиващите се технологии, видео игри, социални мрежи, финансови услуги и финтех, туризъм и много други. Компанията предлага на служителите си, разположени в три офиса в София и Пловдив, едни от най-модерните и комфортни работни пространства у нас, както и над 40 допълнителни социални придобивки като допълнително здравно осигуряване, безплатна карта за градски транспорт, собствен фитнес, йога, групови тренировки, психолог, масажи, Multisport карти и други. Това са само част от нещата, които ни правят „компанията на щастливите хора“. Обединява ни и философията „да даваме там, където живеем“. Затова всяка година, по време на TELUS Ден на подкрепа, оставяме настрана ежедневните си задължения, дарявайки времето и труда си в подкрепа на тези, които имат нужда. Безплатна немска езикова академия TELUS International Bulgaria e една от първите компании в България, които предлагат напълно безплатна академия за изучаване на немски език. В рамките на 4 седмици, желаещите да подобрят езиковите си умения, могат да се възползват от безплатно обучение, по време на което получават атрактивно възнаграждение. При успешно завършване ги очакват постоянна работа и трудов договор. About TELUS International Bulgaria TELUS International Bulgaria is the largest employer providing digital customer experience solutions and support. With a team of over 4000 people in Sofia and Plovdiv, TELUS International Bulgaria is the biggest employer in the CX (Customer Experience) sector in Bulgaria. The total number of our employees globally is almost 60,000. The company offers the opportunity for remote work, flexible working hours, and projects in the field of rapidly evolving technologies, video games, social networks, financial services and fintech, tourism and hospitality, and much more.TELUS International Bulgaria offers its team members, located in three offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 40 additional social benefits such as additional health insurance, free public transportation card, own fitness, yoga, group training sessions, psychologist, office massages, Multisport card, and others. These are just some of the things that make us "the feel good company". As a TELUS team member, you can be part of something bigger, participating in our CSR activities which reflect our philosophy to give where we live. During our TELUS Days of Giving we put aside our daily work to contribute to the local communities. Free German language academy TELUS International Bulgaria is one of the first companies in Bulgaria to offer a free German language learning academy. Within 4 weeks, those wishing to improve their language skills can benefit from free training during which they receive attractive remuneration. Upon successful completion, they will receive a job offer and a permanent employment contract.


Are you ready to take the next step in your career and to achieve your next challenge?

If your answer is YES – join the biggest employer in the CX (Customer Experience) industry in Bulgaria - get the job you will enjoy!

TELUS International Bulgaria is looking for a passionate and result-driven Reporting Analyst!

Specific Responsibilities May Include:


  • Compile and review data from a variety of sources and interpret and analyze data and trends across a variety of contact center metrics

  • Assemble and prepare data, create representative charts and graphs using Google Sheets, Excel, Word, PowerPoint, Data Studio and maintain statistical reports used in management decision-making

  • Prepare monthly, quarterly and yearly reports & business reviews to include various breakouts of metrics by channel, drivers, teams, etc.

  • Assemble and assess statistical information from system databases and other sources. Independently plan, prepare and maintain business unit reports critical to organizational success/profitability and meeting client expectations

  • Partner with the management team to understand business trends and assess business strategies by providing fact-based information. Investigate, analyze and assess trends and campaign/brand activity.  Monitor, evaluate, and assess unit productivity on a daily basis; Through observation of campaign/company practices, determine what both individuals and departments can do to be more effective

  • Communicate to the management on a daily basis to review accuracy and resolve related problems

  • Handle various ad hoc requests within tight deadlines


Required Experience, Skills & Competencies:


  • 1+ years in a role with significant reporting and analysis experience

  • Expert knowledge in Microsoft Excel with the ability to create charts, graphs, pivot tables, and complex formulas

  • Excellent written and verbal skills in English

  • Proficiency with Google Docs applications and the ability to learn to navigate new tools and dashboards

  • Demonstrated analytical and problem-solving experience

  • Demonstrated strong organizational, time management, prioritization, and coordination skills

  • Ability to self-initiate follow-up, work independently and adhere to deadlines

  • Ability to build strong stakeholder relationships and foster ownership, innovation, and collaboration within a team


Preferred Experience, Skills & Competencies:


  • 1+ year in a role within a call center environment

  • Previous experience with Google Sheets

  • Experience with databases (SQL, Access)

  • Associate Degree or some college


Our Offer:


  • Stable job and career development opportunities

  • Attractive salary

  • Full paid training

  • Additional health insurance & Transportation allowance

  • Special Discounts and Offers (e.g. Food vouchers, Multisport cards, etc.)

  • Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)

  • Positive international working environment (Relax zones, PlayStation and billiard corners)

  • Continuous assistance and learning

  • Employee referral bonuses & Recognition programs


We care about the well–being of our employees, invest in their future growth, encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

За обявата

June 10th, 2022

София

Административни, Офис и Бизнес дейности