Renewals Specialist

Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 80,000 passionate and talented associates support more than 450 clients in 49 languages from more than 120 facilities strategically located in 29 countries.

For one of our projects we are looking for a Renewals Specialist.

A Renewals Specialist is directly tied to the value our customers derive from our product. While customers realize value at different stages in their journey with us, the renewal serves as an extraordinarily meaningful breakthrough moment to celebrate and reflect on the past while also planning for the future. To lead this initiative, we are searching for an outstanding Renewal Specialist You will partner with customers and multiple internal stakeholders to ensure that value is realized, and that the customer is set up for continued success.

To succeed in this role you must have experience in:

•  Drive, and lead the renewals process with and without the account team to preserve and improve customer contracts and relationships


• Proactively manage high volume module of expiring accounts quarterly


• Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments


• Maintain and report an accurate rolling 180-day forecast of renewals


• Negotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goals


• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth


• Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate to maximize retention


• Collaborate with other teams, segments or business units to obtain approvals, engage renewal assistance and finalize contracts.


• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.


• Set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities.

• 2+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization


• Strong discovery, negotiation and closing skills


• Demonstrated track record of meeting and exceeding quota or set metrics


• Strong time management, interpersonal, conflict resolution, and collaborative selling or retention skills


• Experience handling a pipeline and closing large contracts


• Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence


• Excellent customer service orientation, face-to-face and on the phone 


• Excellent oral and written communication skills including listening and presentation skills


• Strong interpersonal skills, ability to convey and relate ideas to others


• Can make critical decisions that is both legal, moral and ethical with very little supervision


• Ability to learn and adapt quickly


• Self Starter with a history of great decision making, planning, and execution to results


• Ability to excel in a team-oriented, collaborative, and fast-paced environment


• Approaches work with empathy and a creative, problem-solving mentality


• Self-motivated, proactive, energetic teammate


• Outstanding time and process management skills, ensuring nothing slips through the cracks


• Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

SITEL SOFIA OFFERS YOU:

• Competitive remuneration scheme;


• Social package including: additional healthcare insurance, gift vouchers, sport card discounts;


• To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;


• Opportunities for a long-term professional career;


• Entitlement to company internal training and development accordingly global standards;


• Work at home opportunity.