Prime Operations Associate

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

We are seeking career minded and independent individuals for an entry level full-time position in our Prime Operations department based in our Sofia office. The Associate will be part of a global team providing operational support on a 24/5 basis to an international network of sophisticated Professional clients.

Primary responsibilities (not limited to)

• Onboard and maintain client accounts


• Provide routine customer service via email and phone


• Process client requests and enquires such as adding new trading venue, updating client information, providing client reports and etc.


• Liaise with Institutional Sales Associates located in our London, Sydney, Hong Kong and New York offices on daily basis


• Coordinate with external counterparties such as third-party trading venues, Prime Brokers and liquidity providers in onboarding clients or resolving client trade issues


• Perform cancellations and amendments of trades when trade issues occur


• Creatively seek solutions to unique client requests, using the tools and systems available as necessary


• Compile scheduled and ad-hoc reports such as Traded Volume, Revenue/PNL calculations, fees calculations, etc.

Requirements

• English fluency: verbal and written


• Strong Excel skills


• Detail-oriented


• Self-starter and able to work with minimal supervision


• Willingness to work at peak hours, which may include evenings and holidays


• Excellent written and verbal communication skills


• Have superior customer service skills


• Be able to determine priorities and follow up in a timely fashion


• Be able to work collaboratively and constructively in a team environment

Hours: 40 hours/week - Monday to Friday. Weekly rotation work schedule with the following hours: 9am - 6pm; 12pm - 9pm; 4pm - 12am

Contract type: Labor contract with FXCM Support EAD

If you are interested in this position, please send us your CV in English.

Only short-listed candidates will be contacted for an interview.