Габровлиева-Педалов-2016 logo

Platform Support Analyst

Immedis, part of CluneTech, is the global leader in consolidated global payroll solutions. Processing payroll in over 150 countries, the Immedis Platform provides a unified view of global payroll operations, real-time data analytics, and advanced reporting capability, while ensuring legislative compliance and data security. Immedis’ deep integration capabilities with HCM and finance providers, dramatically simplifies multi-country payroll obligations.  Our product and software innovation center is based in Varna Bulgaria and is home to the team leading the future of our technology platform.CluneTech is a suite of companies providing cutting-edge solutions that simplify global business. Our technology streamlines business processes such as digital sales, global payroll, tax compliance, global VAT & cross-border payments, making business better for our customers worldwide.Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 950 + employees in our offices in Varna, Veliko Tarnovo and Shumen and we keep growing!Our group includes the following brands:TransferMate | Immedis | Taxback International | Benamic | Taxback.com | Sprintax | Visa First | IDLF | GradguideGreat Place to WorkCluneTech has been recognised as a Great Place to Work for 6 consecutive years and a “Best Workplace for Women” for the past 2 years. Most recently, we were proud to be recognised as a “Best Workplace in Tech” for the accreditation’s first year. Our CultureAt CluneTech, we’re proud to have a #OneTeam culture that fosters collaboration, recognises and rewards innovation and encourages entrepreneurship. Most importantly, we’re dedicated to ensuring that every employee, regardless of their location or position, is valued and has the opportunity to make their voice heard.


Immedis are the fastest growing global payroll technology company in the world and we are disrupting the FinTech market with our world class global payroll software. We need you to come on board and help make a difference. We operate from offices in Ireland, USA and Bulgaria. With a brand that is only four years old, we have made a significant impact on the market and are looking for dynamic, ambitious and fun people to join our team.

We are part of the Clune Tech, founded in 1996 with over 1400 team members in 35 offices across 22 countries. Our suite of global companies helps simplify the complexity of global business.

Responsibilities:


  • Provide Immedis Platform Users technical support on Immedis Platform requests;

  • Work with the team to manage and prioritise incoming technical support requests;

  • Ensure clear and regular communication with users on the status of requests;

  • Analyse and validate technical issues by re-producing technical issues;

  • Deal with complex configuration and technical challenges that may arise;

  • Escalate and manage 3rd level support as needed;

  • Be an expert in the features and functionality of the Immedis platform;

  • To be ready to learn new and different technologies, to get new certifications and to get familiar with all new system.


Requirements:


  • 1+ years experience in a product support role;

  • Excellent Customer Service skills;

  • Excellent command of English;

  • Strong analytical skills and good orientation and understanding of business processes;

  • Ability to evaluate information gathered from multiple sources, reconcile conflicts and draw conclusions;

  • Strong MS Office skills;

  • General technical proficiency and an ability to learn;

  • Strong organizational skills, problem-solving and attention to detail;

  • Team player with a client-service oriented approach;


Good to have and not mandatory:


  • Database knowledge with a proficiency in SQL or similar;

  • Experience with CRM systems (e.g. Zendesk, ServiceNow);

  • Experience in the financial services industry;


Benefits:


  • Company Paid Trainings & Learning Accounts;

  • Remote Working Option & Flexible Working Shifts;

  • 22 days paid annual leave;

  • Additional Health Insurance including dental and vision care;

  • Life Insurance;

  • Food Vouchers for Christmas & Easter;

  • Discounted Multisport Cards;

  • Free Sports: Football, Tennis, Volleyball;

  • Refer a Friend Bonus;

  • Team Buildings & Parties;

  • Discounts across various stores, theaters, restaurants;

  • GroupLife – corporate wellness program;

  • Mobile Plan with Free Calls & Internet after your first year in the company;

  • Volunteer Day;

  • Employee Assistance Program;

  • Milestone Recognition Program;

  • #OneTeam Awards & Annual Employee of the Year Awards.



If you are interested in the position you can submit your CV in English

When applying for the position, you voluntarily submit your personal data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data if the processing does not meet the requirements of the current legislation or exceeds the stated objectives.

За обявата

June 10th, 2022

Варна

Административни, Офис и Бизнес дейности