Operations Officer

Questers is a leading tech hub that empowers IT professionals to advance their careers through strategic collaborations with prominent companies from the UK, Europe and the US. We build dedicated teams in Bulgaria for leading tech businesses in various industries. Our present client base includes the group behind some of the most powerful media brands in the English-speaking world, leading FinTech companies, multi-billion-dollar US hedge fund, social media platforms and a variety of scale-ups rapidly expanding their software services and products.

Questers currently host dozens of remarkable tech teams and employ more than 200 bright specialists. In 2014, 2017 and 2020 we were recognized as a top IT employer. These awards are a result of our belief that high productivity can only be achieved by motivating, developing and empowering talented people.

In the context of the planned rapid growth, we are looking to hire: Operations Officer


We’re looking for a passionate Operations Officer to join the team of TPXimpact within our operation:

TPXimpact is the new name of The Panoply group. TPXimpact unites successful technology brands such as - Questers, FutureGov, Manifesto, Foundry4, Difrent, Nudge Digital and others.
We deliver the transformation that matters to organisations, to public services and to society. Our multidisciplinary teams work across technology, design, community and digital experiences. We're united by the belief that it's possible to deliver more – that by harnessing digital technologies, modern ways of working and a fresh mindset we can create better outcomes for people and the planet.
At TPXimpact our aim is to strike a balance between client work, internal projects and personal and team development. Wherever possible we will reflect your personal interests, preferences and desires. The nature of our work as a consultancy is that it can be varied both in type and location. It can also be unpredictable. However, at a high level, we have these principles for how we hope your time will be split. We have to be realistic and particularly in the early days expect that we might not always be able to maintain these levels.


Your contribution to something big:

• Gmail, Harvest, Slack, and Miro (any other required systems) set up
• Onboarding and offboarding duties for all staff and contractors where relevant - to include welcome emails,
induction packs, and meetings
• Add team time off to Forecast weekly via HiBob
• Ensuring projects are accurately set up in Harvest in line with agreed Statements of Work
• Ensuring accuracy of data inputted into Harvest i.e. cost rates and billable rates are regularly checked
• Maintaining an accurate record of the contractor and staff tracker
• Liaise with contractors on required information to draw up contracts for sign off
• File signed contracts alongside ID/checks/insurance details appropriately
• Provide regular check-ins / be the main point of contract for contractor queries
• Liaise with contractors on any time off/annual leave required, updating Forecast as required
• Ensure all staff and contractors’ timesheets are in and checked by day 1/2 to ensure flash figures by day 5
• Work with capability leads & operational leads to ensure timesheets are completed on time and are accurate (to include contractors)
• Project operations around staff travel (trainline, hotels, flights), expenses, incentives etc.
• Staff / office admin - to include gift purchasing, events, conferences and personal development courses

Our ideal teammate has/is:

• Excellent interpersonal skills with ability to communicate effectively at all levels
• Ability to manage and coordinate associated management systems
• Fast learner with the ability to work on own initiative
• Excellent written and verbal communication skills
• Previous client facing experience is desirable
• Ability to recognise and implement required changes to systems and procedures
• Can use excel, Word, Gmail, etc

The company offers:

• 25 days paid leave to enjoy with your family and friends
• Premium Additional Health Insurance for you with an option to add a family member
• Exceptional Social Package & Special Discounts
• Multiple Tech & Non-Tech events
• Fruity Afternoons & Beer Thursdays
• Excellent Office Location close to the South Park & Paradise Mall
• A wonderful mountain-view terrace available to relax, party & work from
• Free Bike Parking

How to apply:
If you recognize yourself in this role, please send your CV in English.

Our super recruiter team would be excited to get in touch if your skillset and experience match the profile we look for. Of course, all applications will be treated as strictly confidential.

Here at Questers, we hire great people. No matter how you identify and where you’re from, you can belong here. What’s most important to us is having an inspiring, dynamic team who live our values of collaboration and excellence every day. And we're completely committed to fostering an open, supportive and inclusive culture where everyone can focus on just being themselves while also reaching their full potential.