Online Community Specialist (6 months contract)

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.



This is an exciting opportunity for a passionate individual to make a significant impact on Skrill’s brand through digital engagement. The successful candidate will report into a senior communication specialist to support their strategy and ensure an aligned, relevant and consistent voice is delivered through Skrill’s review sites and app stores.

Essential Duties:

• Respond to customer reviews on platforms including app stores and Trustpilot working closely with the customer services team where necessary to escalate and resolve customer queries.


• Support the customer service team to define, implement or, where necessary adapt the tone of voice by platform to reflect Skrill’s brand and values.


• Work closely with the Social Community Manager in understanding the impact of our community response and creating recommendations for sentiment improvements


• Maximise visibility of customer comments within business to drive improvement highlighting trends to product, customer service and UX teams


• Identify positive engagement opportunities to increase brand awareness and positive online reputation.


• Support Social Media Manager in preparation of detailed reports showcasing impact of our community management

Your Profile:

• Fluency in English required. Knowledge of additional languages is advantageous.


• A minimum of 2 years of customer service experience or working closely with customer service


• Excellent communications writing and editing skills


• Positive approach towards people and tasks


• Ability to react quickly to conversational trends


• Experience managing online community essential


• Payment’s knowledge useful


• Reporting / analytics experience preferred

Additional benefits:

• The opportunity to write the history of a leading and growing multinational company;


• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments;


• Multiple career progression opportunities in a dynamic in-house business;


• Environment where product expertise, professional and personal commitment are rewarded;


• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs);


• Fun and collaborative working atmosphere.


• One of the top 10 best designed offices in the world.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.