Level 1 Technician with German
Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. With over 35 years of industry-leading experience, Sitel Group’s 80,000 associates service over 450 clients through its network of more than 100 offices in 28 countries. For more information, visit www.sitel.com Follow us: Twitter, LinkedIn and Youtube
YOUR RESPONSIBILITIES:
- Respond to and resolve a wide variety of consumer queries by phone and in writing;
- handle inquiries in a case closing manner;
- provide 1st Level Support using Knowledge Base to solve directly with the user or escalate with all information on issue and solving attempts to the valid 2nd level support group;
- provide information about options on the service requests, status of requests and incidents, etc.;
- carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
- understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- navigating multiple systems simultaneously in order to update e-records promptly and accurately;
- proactively provide support and assistance to colleagues and work together as a team.
THE CANDIDATE HAS:
- very good command of spoken German (level C1);
- good command of English (at least level B1);
- experience in a contact center or customer facing role is beneficial;
- service desk or helpdesk background is an advantage;
- trouble shooting skills and experience;
- good knowledge of Mobile and Desktop apps across the most common operating systems (iOS, Windows, Android);
- good knowledge of authorizations within Active Directory;
- good knowledge of common wireless connectivity and configuration (Bluetooth, Wi-Fi)
SITEL SOFIA OFFERS YOU:
- Competitive remuneration scheme;
- social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- working schedule: Monday - Friday // 08:00 AM - 20:00 PM;
- opportunities for a long-term professional career;
- entitlement to company internal training and development accordingly global standards;
- work at home opportunity.
За обявата
June 10th, 2022
София
Търговия и Продажби
За обявата
June 10th, 2022
София
Търговия и Продажби