Legal and Responsible Gaming Associate with English
Welcome to Entain, and welcome to our revolution. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting, gaming and interactive entertainment. Really though, it’s the people that truly make us who we are. There’s over 24,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives. At Entain, it’s your game. We’re ready to play – are you?’
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
The role in a nutshell:
This role is all about your contribution to the set-up, implementation, development and monitoring of responsible gaming and compliance policies. You will have a key function in satisfactory complaint settlement within our international Customer Service. Furthermore, you will provide expertise to other units within the Entain group on topics falling into the mentioned areas.
Working hours: Morning (starting from 07:30/08:00/09:00 or 10:00) AM and Afternoon shifts (16:30-01:30AM)
What you’ll be doing:
- Handling and assessment of customer cases falling into responsible gaming field while contributing to the development of the operative framework
- Settlement and prevention of major complaints from customers
- Provide consulting and expertise to Customer Service and within the group on operative matters with legal, regulatory and compliance implications
- Contribute to internal and external audits
- Coordinate the teams contribution to relevant CS and company-wide projects
What we need from you:
- Interest and/or experience in Responsible Gaming, legal matters, mediation, risk management, anti-money laundering, compliance or other industry regulatory environment will be considered an asset
- High level of English
- Good level in any other additional language will be considered a plus
- Good team player
- Analytical mind and high quality awareness
- Proactive, flexible and stress resistance personality
- Excellent communication, networking and conflict management skills
- Motivated personality able to cope with complexity
- Аvailability to work on a hybrid working model
Desirable:
- Customer service experience
What we offer:
- Competitive remuneration package;
- 25 days annual leave;
- Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
- Opportunity to join a team of great professionals;
- Dynamic and friendly work environment;
- Teambuilding activities.
Ready to get involved?
Bring your energy to Entain and you’ll be in the mix from the start.
Apply now!
Please note that the process of the recruitment, including tests and interview, will be held online due to emergency situation in Bulgaria
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
За обявата
June 10th, 2022
София
Административни, Офис и Бизнес дейности
2013