Junior SME Account Manager, Skrill & NETELLER

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.



As part of the account management team, the Junior SME Account Manager will report directly to the Head of SME Account Management and will be responsible for providing the highest-level of service and support to Paysafe digital wallets small- and medium-sized business clients (SMEs) and for building solid, long-term relationships in order to continuously grow and optimize existing portfolios. The ideal candidate will proactively handle the needs of the assigned SMEs and will be accountable for determining the best ways to effectively promote, sell and manage their accounts to consistently grow revenue.

What to expect:

• Maintain a solid understanding of Paysafe Digital Wallets products (NETELLER and Skrill) as well as great knowledge of the Group’s other payment processing solutions, systems, services and products.


• Work proactively on up-selling Paysafe products and features to managed and non-managed SMEs


• Provide SMEs with superior and professional service, support and follow-up for operational requests as well as for more complex projects and integrations, if required.


• Display a strong understanding of each client’s business model in order to effectively promote and upsell Paysafe’s solutions, grow the existing portfolio and help SMEs optimize their payment processing activities.


• Reach revenue targets within assigned SMEs in order to contribute to the attainment of the Company’s sales goals and to avoid account attrition.


• Regularly monitor processing activities of SMEs, and communicate and interpret pertinent information, patterns and trends to clients.


• Convey clear and accurate information at all times to SMEs regarding pricing and fee structures, industry rules and regulations, security and compliance matters, product information and project progress.


• Liaise with Marketing team as well as other internal departments in order to effectively respond to SMEs’ inquiries and concerns, and to communicate feedback on customer and partner requirements, preferences and valued-added features.


• Help SMEs grow and eventually hand them over to the Account Management Team if required.


• Provide weekly reports.

Your Profile:

• A university degree or equivalent in Commerce, Business Administration or in an equivalent field of study or you have some prior experience in account management, customer support, sales or business development, ideally, but not limited to the online gaming and online payments space.


• Fluent command in English (a second language is an advantage).


• Ability to work independently, and possess strong organizational, time management and communication skills.


• Passion for technology and customer service and ability to tactfully handle customer inquiries and negotiations.


• Ability to look at situations from multiple perspectives, analyse and assess data with a view to improve or provide solution of a complex problem.


• Experience drafting proposals and presenting in front clients will be considered important assets.


• Ability to build rapport and work with people across different levels, functions, culture etc.

We offer in return:

• The opportunity to write the history of a leading and growing multinational company


• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments


• Multiple career progression opportunities in a dynamic in-house business


• Environment where product expertise, professional and personal commitment are rewarded


• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)


• Fun and collaborative working atmosphere


• One of the top 10 best designed offices in the world

Only shortlisted candidates will be contacted.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.