IT Support (IT specialist direct user support)

Publicis Groupe is a global leader in marketing, communication, and digital transformation, driven through the alchemy of creativity and technology.
Publicis Groupe is one of the largest communication groups in Bulgaria and it counts the following agency brands including Digitas, Saatchi & Saatchi, Leo Burnett, Red Lion, MSL, Publicis Dialog, Brandworks, Zenith and Starcom under its umbrella. Organized in the Power ofOne country model, Publicis Groupe offers its clients seamless access to its tools and expertise through modular offering.

Responsibilities:

• Internal customer service as part of the first and second line of IT support


• Direct or remote diagnosis and resolution of technical problems of users in the field of software, computer hardware, peripherals and computer networks.


• Computer hardware installation and operation support


• Taking care of high quality of communication and adherence to the agreed level of service provision (SLA)


• Instruction and training of users in the operation of IT systems


• Creation and updating of technical documentation


• Analysis, diagnosis and resolution of incidents and failures and, depending on the need, transferring them to other departments within the company


• Collaboration with other support groups and IT teams

We expect Candidates:

• 1-2 years of experience in a similar position


• Knowledge of the English language at a level enabling written and verbal communication with foreign-language users and technical support abroad.


• Proficiency in Windows 10


• Basic knowledge of macOS


• Practical knowledge of MS Office applications


• Experience in working in the Active Directory environment


• Practical knowledge of basic issues in the field of computer networks


• Knowledge of operating and servicing computer equipment


• Attitudes for the efficient implementation of commissioned tasks


• Strong sense of responsibility for own and team activities


• Innovation and timely implementation of applications


• Basic analytical skills


• Very good communication, including the ability to translate complex technical issues in a way that is accessible and understandable to users


• Team work skills.


• Willingness to constantly improve qualifications and personal development.

The role offers

• The opportunity to work with exciting people


• Industry leading learning and development opportunities


• Unrivalled career growth and progression as part a strengths based environment


• Excellent remuneration package and social benefits;